Dispatcher

Smart Care Equipment Solutions • Fishers, IN

11d • Onsite

About The Position

The Smart Care Dispatcher routes Service Technicians to calls involving commercial kitchen equipment, with the goal of maximizing efficiency and productivity while exceeding customer expectations. The Dispatcher is the primary point of contact for a group of Service Technicians in a geographic market or territory. This is an in-office position scheduled Monday through Friday, 8 a.m. to 5 p.m.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in dispatch, customer service, and/or restaurant management.
• Intermediate experience with Microsoft Office and a Windows-based environment.

Nice To Haves

• Ability to learn unique and proprietary software.
• Excellent verbal and written communication skills.
• Previous SAP experience.

Responsibilities

• Route technicians to service calls using dispatch management tools to maximize efficiency and productivity while exceeding customer expectations and service-level agreements.
• Serve as the primary point of contact for technicians within a geographic market or territory.
• Facilitate technician performance and maximize productivity and profitability through effective call clustering and routing, controlling costs, enhancing efficiency, and meeting commitments.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED