Dispatcher

Guild Garage Group • Charlotte, NC

18d

About The Position

Tip Top Garage Doors is hiring a Dispatcher in Charlotte, North Carolina. The Dispatcher coordinates service and repair schedules, supports field technicians, and helps provide customers with a smooth, professional experience. The role involves real-time schedule adjustments, route optimization, customer communication, accurate documentation, inbound call handling, and administrative support for the office and operations team.

The employer offers hourly pay of $17–$20, depending on experience. The posting notes that compensation ranges and possibilities are not guaranteed and should not be construed as a salary offer. Candidates must undergo pre-employment background and drug screenings and a motor vehicle record check. Tip Top Garage Doors is an Equal Opportunity Employer and may provide reasonable accommodations to qualified individuals with disabilities.

Requirements

• High school diploma or equivalent.
• 1–3 years of dispatching, scheduling, or service coordination experience.
• Strong multitasking, organization, and time-management skills.
• Clear, professional written and verbal communication.
• Calm, solution-focused mindset under pressure.
• Team-oriented attitude and willingness to help where needed.
• Comfort using computers and learning new systems quickly.
• Candidates must undergo pre-employment background and drug screenings and a motor vehicle record check.

Nice To Haves

• Garage door industry experience is preferred.
• Familiarity with ServiceTitan or similar scheduling software is highly desirable.

Responsibilities

• Schedule and dispatch service and repair calls based on technician location, availability, and skillset.
• Monitor and adjust schedules in real time in response to changes, emergencies, and customer needs.
• Communicate with technicians, customers, and management throughout the day.
• Review daily jobs to ensure skill levels, parts, notes, and payment details are correct.
• Optimize routes to reduce drive time, improve efficiency, and minimize callbacks.
• Serve as a primary customer contact by answering questions and setting clear expectations.
• Document customer interactions accurately and ensure proper follow-up.
• Handle inbound calls and route them appropriately.
• Support the office and operations team with additional administrative tasks as needed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• 401(k) with company match
• Employee discounts
• Referral bonuses
• Ongoing training and development
• A supportive, team-first culture with opportunities for growth into senior or leadership roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED