Dispatcher

Alta Equipment Group•Zeeland, MI

About The Position

Alta Equipment Group is seeking a full-time Service Dispatcher for its Material Handling group. This first-shift role runs Monday through Friday and coordinates service requests and preventive maintenance for customers. The dispatcher takes and prioritizes service calls, assigns technicians, monitors their schedules and field-account performance, and supports work-order processing, invoicing, payroll time-card entry, accounts receivable, reporting, and department paperwork. The role also assists technicians in locating technical data and incorporates Alta’s Guiding Principles into daily work. Other duties may be assigned. The position requires strong computer, communication, organization, and time-management skills, along with the ability to interact effectively with coworkers and customers. Previous dispatching, warranty administration, or mechanic experience is highly preferred; technical knowledge and previous ERP experience are desirable. The work environment regularly includes proximity to moving mechanical parts and exposure to fumes or airborne particles. Alta describes its culture as focused on excellence, customer relationships, mutual respect, and teamwork.

Requirements

Strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook.
Excellent verbal and written communication skills.
Excellent time-management skills and ability to communicate with coworkers at all levels and with customers.
Intermediate language skills: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Basic mathematical skills, including adding and subtracting two-digit numbers, multiplying and dividing with 10s and 100s, and performing these operations with units of American money and weight, volume, and distance.
Basic reasoning ability to follow detailed but uninvolved written or oral instructions and handle problems involving a few concrete variables in standardized situations.
Ability to perform the stated physical activities, including regularly sitting, using hands, and talking or hearing; frequently reaching; and occasionally standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, and tasting or smelling.
Ability to regularly lift up to 10 pounds, frequently lift up to 25 pounds, and occasionally lift up to 50 pounds.

Nice To Haves

Previous dispatching, warranty administrative, or mechanic experience is highly preferred.
A strong technical knowledge base is desired to answer technician questions.
Previous ERP experience is a plus.

Responsibilities

Dispatch technicians to service requests and preventive maintenance jobs.
Take, record, and prioritize customer service calls.
Compile and complete customer summary invoices.
Organize and file department paperwork.
Maintain technician time logs.
Answer internal and customer service calls.
Enter weekly payroll time cards.
Open and close work orders and accurately record story lines in each order.
Assist with invoicing and accounts receivable.
Run and monitor preventive maintenance throughout the month.
Prepare preventive maintenance tracking reports and audit completed work for weekly meetings.
Schedule preventive maintenance for technicians.
Assist with work-in-process dispatching by assigning the closest technician with the appropriate skill set to customers.
Monitor and assign fleet service calls.
Monitor Fleetmatics to ensure technicians arrive on time at field accounts.
Prepare reports on completed preventive maintenance, overtime, non-productive clocking, first-start tracking, and tracker audits.
Assist technicians in finding technical data.
Incorporate Alta’s Guiding Principles into daily activities.
Perform other duties as assigned.