Dispatcher

SCI Shared Resources•Dallas, TX

14d

About The Position

The Dispatcher schedules resources and automotive equipment for daily funeral home and/or care center operations. The role ensures adequate coverage to provide superior service to client families while maximizing the use of company personnel and physical resources in accordance with established budget standards. Responsibilities include dispatching resources, processing removal paperwork, supporting embalming documentation recordkeeping, scheduling staff and vehicles, providing customer service, and managing inventory where applicable. Other duties may be assigned by management.

Requirements

High school diploma or GED equivalent.
A current valid driver's license may be required.
At least six months of scheduling or logistics experience.
Knowledge of the company's service promise, services, capabilities, policies, procedures, and practices to effectively manage location needs.
Ability to resolve issues in accordance with company goals and objectives.
Excellent communication and interpersonal skills.
Ability to prioritize and organize effectively, with strong attention to detail.
Ability to work in a fast-paced, high-pressure environment.
Ability to multitask using multiple software programs simultaneously.
Ability to communicate with associates, customers, and suppliers in person or by phone.
Solid knowledge of computers, MS Office, email, the internet, and other required software, or willingness to learn.
Good driving record.

Responsibilities

Dispatch resources to meet the needs of client families and initiate the resources required after receiving first-call information.
Process removal paperwork and assist with recordkeeping for embalming documentation as required.
Ensure vehicles and associates are dispatched in accordance with company standards.
Dispatch resources for removals, visitations, transfers of casketed decedents and/or remains to final dispositions, and decedent memorial services.
Schedule activities for internal staff and market locations, including vehicles and associates, to ensure services are provided as scheduled.
Maintain in-house scheduling of location resources and schedule sufficient resources to meet market commitments.
Provide internal and external customer service and build strong relationships by promoting a team atmosphere.
Communicate with location associates, including directors, managers, and other staff, to mitigate confusion and misunderstanding.
Lead by example while remaining engaged with and supportive of company initiatives.
Where applicable, take and place orders for necessary supplies and manage market inventory of caskets and cremation containers, including receiving requests and placing orders.
Order additional general supplies at the direction of location management.
Perform other duties as directed by management.