Dispatcher

SHOALS AMBULANCE LLC•Knoxville, TN

18d

About The Position

The Dispatcher answers incoming calls for service, uses Emergency Medical Dispatch (EMD) and company procedures to determine the nature of each call, provides appropriate pre-arrival instructions, and enters complete and accurate information into the Computer Aided Dispatch (CAD) system. The Dispatcher supports daily Dispatch Center operations and performs other duties as directed by management. The role requires maintaining readiness and security of dispatch equipment and company property, keeping the work area clean and sanitary, and applying knowledge of local geography, including hospitals, public venues, streets, and highways. The Dispatcher must prioritize patient care and safety, protect confidential company and patient information in accordance with HIPAA and applicable regulations, and maintain required EMD and other certifications. Dispatchers are expected to report for assigned shifts on time in uniform, remain on duty until relieved, and demonstrate professionalism.

Requirements

Possess a high degree of personal integrity and responsibility.
Be currently licensed, certified, or registered by the appropriate state agencies.
Hold current Emergency Medical Dispatch certification through MPDS or another appropriate organization.
Work effectively with minimal supervision and exercise good judgment.
Work in a fast-paced, hectic, high-pressure environment and manage multiple activities simultaneously without error.
Have strong spatial orientation and the ability to read and interpret maps.
Have good computer skills and type at least 30 words per minute.
Interact efficiently, constructively, and professionally with employees, public safety personnel, medical staff, patients, customers, clients, family members, bystanders, and the general public.
Demonstrate skills and abilities consistent with providing quality customer care.

Nice To Haves

Previous or current certification as an Emergency Medical Technician.

Responsibilities

Answer incoming calls for service promptly and accurately in accordance with Emergency Medical Dispatch and company procedures.
Determine the nature of each call and provide appropriate pre-arrival instructions.
Obtain complete intake information and enter it accurately into the Computer Aided Dispatch system.
Ensure the CAD console, phone system, radio system, and other equipment are ready for use at the beginning of each shift.
Maintain the security of buildings, the Dispatch Center, and company property.
Inspect the work area and Dispatch Center for cleanliness and perform housekeeping duties as needed.
Use knowledge of local geography, including hospitals, public venues, streets, and highways.
Prioritize high-quality patient care and the safety of field crews, patients, EMS personnel, bystanders, and other public safety personnel.
Maintain the security and privacy of company and patient information in accordance with HIPAA and applicable regulations.
Maintain EMD recertification and other licenses or certifications required by company policy or applicable regulations and laws.
Report to assigned shifts on time, properly groomed and in uniform, and remain on duty until properly relieved.
Perform other duties related to Dispatch Center operations as directed.