Dispatcher

PRIORITY ONDEMAND•Knoxville, TN

18d•Onsite

About The Position

The Dispatcher answers incoming calls for service, follows Emergency Medical Dispatch (EMD) and company procedures to determine the nature of each call, provides appropriate pre-arrival instructions, and enters complete and accurate call information into the Computer Aided Dispatch (CAD) system. The Dispatcher supports daily Dispatch Center operations, maintains equipment and work-area readiness, protects company and patient information, and prioritizes patient care and the safety of field crews and others at the scene. The role requires professionalism, sound judgment, accuracy, and the ability to perform effectively in a fast-paced, high-pressure environment.

Requirements

Possess a high degree of personal integrity and responsibility.
Hold a current license, certification, or registration issued by the appropriate state agency.
Hold current Emergency Medical Dispatch certification through MPDS or another appropriate organization.
Work effectively with minimal supervision and exercise good judgment.
Work in a fast-paced, hectic, high-pressure environment.
Manage multiple activities simultaneously without error.
Have strong spatial orientation and the ability to read and interpret maps.
Have good computer skills and type at least 30 words per minute.
Work efficiently and interact constructively and professionally with employees, public safety personnel, and medical staff.
Interact effectively and professionally with patients, customers, clients, family members, bystanders, and the general public.
Demonstrate a level of skill and ability consistent with providing quality customer care.
Be able to reach, push, and pull; sit for long periods; communicate using phones and radios; enter data using a mouse or keyboard for extended periods; view text and graphic data on multiple computer screens for extended periods; and perform job duties at any hour of the day or night.

Nice To Haves

Previous or current certification as an Emergency Medical Technician.

Responsibilities

Answer incoming calls for service promptly and accurately in accordance with EMD and company procedures.
Determine the exact nature of each call and provide appropriate pre-arrival instructions.
Obtain complete intake information and enter required call data into the Computer Aided Dispatch system during the call.
Ensure the CAD console, phone system, radio system, and other equipment are ready for use at the beginning of each shift.
Help ensure the security of the buildings, Dispatch Center, and company property.
Inspect the work area and Dispatch Center for cleanliness and perform housekeeping duties as needed.
Maintain knowledge of local geography, including hospitals, public venues, streets, and highways.
Prioritize high-quality patient care and safety, including the safety of field crews, patients, EMS personnel, bystanders, and other public safety personnel.
Maintain the security and privacy of company and patient information in accordance with HIPAA and applicable regulations.
Maintain EMD recertification and other licenses or certifications required by the company or applicable authorities.
Report to assigned shifts on time, properly groomed and in uniform, and remain on duty until properly relieved.
Set an example of professionalism and leadership, and perform other duties as directed by management.