Dispatcher

Summit LLC•Pomona, CA

About The Position

The Dispatcher directs and monitors daily assignments, schedules drivers and bus assistants, and assigns vehicles to cover routes, field trips, and charter work. The role communicates assignment details and routing directions to drivers, supports special services, and ensures dispatch activities are completed on time. The Dispatcher responds to emergency calls, coordinates emergency response and mechanical service, and arranges replacement buses and drivers when route problems occur. The role notifies district and school personnel about route changes, emergencies, accidents, breakdowns, and other service disruptions; maintains route documentation and records; coordinates vehicle repairs with the Maintenance Supervisor; and follows dispatch standard operating procedures. The Dispatcher also handles customer concerns and information requests professionally, escalates unresolved issues to management, and may recommend disciplinary action for part-time staff who violate company policies. The position carries an expectation of ethical conduct and reporting concerns about suspicious or inappropriate behavior. Other duties may be assigned.

Requirements

High school diploma or GED.
Knowledge of the surrounding geographic area to support effective and efficient routing.
Ability to organize and prioritize time while balancing customer-care and dispatching demands.
Ability to communicate effectively with colleagues and customers in fast-paced or stressful situations, including interpersonal and telephone communication.
Ability to read and interpret documents and instructions from customers and team members.
Ability to perform work activities requiring cooperation and instruction.
Ability to function in a fast-paced environment under substantial pressure.
Ability to work within the appropriate level of independence and to work independently.
Ability to solve problems.
Ability to operate two-way and emergency radio systems.
Ability to use office machines, including a fax machine, scanner, copier, zip drive, and telephone system.
Ability to use Microsoft Office programs and computerized routing software.
Ability to read road and street maps.
Ability to maintain organized and accurate records related to dispatch and routing.

Nice To Haves

Previous dispatch experience.
Bilingual abilities.

Responsibilities

Direct and monitor daily assignments; schedule drivers and bus assistants and assign vehicles to cover routes, field trips, and charter work.
Ensure daily activities of drivers and bus assistants are assigned and completed on time.
Communicate relevant driving-assignment details to drivers.
Assist drivers with routing directions and direct them to perform special services when required.
Recommend disciplinary action, up to and including suspension or discharge, for part-time staff who violate company policies.
Respond to emergency calls, facilitate the emergency response network, coordinate mechanical service repair, and assign replacement buses and drivers when route problems occur.
Notify district and building personnel about route-assignment changes, emergencies, accidents, breakdowns, and other events that may disrupt service.
Maintain route documentation and records, including contract requirements, school information, student data, route changes, maps, vehicle details, bus assignments, and driver details, to provide accurate information and comply with district and state requirements.
Coordinate vehicle service and mechanical repairs with the Maintenance Supervisor to support uninterrupted service.
Maintain compliance with dispatch standard operating procedures.
Handle customer concerns and requests for information promptly and professionally.
Escalate unresolved issues to management as appropriate.
Act ethically and with personal integrity, and share concerns about suspicious or inappropriate behavior with a supervisor or manager.
Perform other duties as assigned.