DISPATCHER

Suburban EMS•Easton, PA

About The Position

Suburban Emergency Medical Services is seeking a dispatcher to handle emergency and non-emergency transport operations across its service area. The organization provides 911 emergency transport, non-emergency transport, and paratransit services, and operates around the clock. The dispatcher uses phone, radio, and computer systems to accept calls, schedule and dispatch transports, coordinate crews and vehicles, maintain records, and communicate with staff, healthcare facilities, 911 centers, municipal personnel, clients, and the public. The role also supports billing and personnel scheduling and may represent the organization at public events while on duty.

Requirements

High school diploma or GED.
At least three years of relevant experience.

Nice To Haves

EMD certification.

Responsibilities

Accept calls and schedule and dispatch emergency transports among hospitals, nursing facilities, medical offices, and private residences according to established protocols.
Assign the most appropriate qualified crew to respond to emergency transports.
Schedule and dispatch non-emergency transports efficiently while following established protocols and preserving patient care and comfort.
Obtain information required for records and billing and record it on appropriate forms; gather insurance and pre-authorization information and arrange PMNC-related information with facilities.
Determine the appropriate mode of transportation based on medical necessity, subject to the stated patient preference and payment confirmation process in collaboration with the Billing Office.
Reschedule transports when problems arise with the requesting party.
Monitor crew and wheelchair van locations and utilization to coordinate services and schedules, ensure area coverage, and coordinate ambulance movement when needed.
Maintain professional relationships with Suburban employees, 911 centers, healthcare facilities, municipal personnel, clients, and the public.
Maintain communications with crews at all stations and distribute information to crews as needed.
Communicate with crews about issues involving patients or facilities during transports.
Verify scheduled transports.
Advise crews of traffic problems, including construction, accidents, congestion, and weather conditions.
Enter data into and extract data from the dispatch program.
Maintain daily dispatch logs.
Prepare and provide daily work and run schedules for all stations.
Answer incoming phone calls, including overflow calls from Billing, and route calls to appropriate personnel.
Work with Billing to assist with customer questions.
Enter 911 calls into the dispatch program.
Assist with scheduling personnel for open shifts and call in personnel when additional resources are required.
Prepare wheelchair billing as appropriate.
Schedule stand-bys and community events as appropriate.
Attend public service functions, expositions, and other public events while on duty as an organizational representative.
Perform other duties related to Suburban EMS as designated by a supervisor or designee.