Dispatcher

Foundation Building Materials•Greensboro, NC

About The Position

At Foundation Building Materials (FBM), Dispatchers support daily operations by coordinating drivers, routes, and deliveries. The role involves scheduling and dispatching delivery crews safely and efficiently, distributing delivery orders, and using Department of Transportation (DOT) dispatch software. Dispatchers communicate with drivers, customers, sales, and management to resolve logistics or customer service issues and ensure deliveries are accurate and well coordinated. The position also oversees pre-delivery material verification, monitors delivery labor costs, and maintains customer relationships through professional contact before, during, and after a sale. Dispatchers must follow company policies and procedures, DOT and OSHA standards, and support the company’s values of safety, customer focus, teamwork, and integrity. This is a full-time position with competitive pay and benefits.

Requirements

Strong computer knowledge and data-entry skills.
Ability to quickly and accurately perform basic math.
Assertiveness and demonstrated ability to take charge and be proactive when necessary.
Strong written and verbal communication skills.
Ability to quickly read a road or geographical map and communicate directions to others.
Effective telephone skills, including being polite, organized, and questioning.
Flexibility and adaptability in personal work schedule and product or delivery scheduling.
Strong organizational skills.
Positive, can-do approach to job assignments.
Effective interpersonal skills with customers and peers.
Demonstrated ability to follow instructions with limited guidance.

Nice To Haves

Bilingual Spanish skills preferred.
Building products knowledge strongly preferred.
Previous experience preferred.

Responsibilities

Schedule and dispatch delivery crews safely and efficiently while maximizing branch profitability.
Accurately communicate and distribute delivery orders to branch warehouse and delivery staff.
Use and maintain DOT dispatch software to achieve above-target FBM compliance percentage.
Instruct drivers when logistical or customer service issues arise.
Call to confirm the address, material, stocking conditions, and other necessary information for every delivery before the truck leaves the warehouse.
Manage material accuracy and verification for each truck before delivery.
Monitor and report labor costs for each delivery as needed or requested.
Establish, build, and maintain customer relationships.
Communicate delivery statuses effectively with customers, sales, and management.
Maintain professional, courteous, and ongoing contact with customers before, during, and after a sale.
Communicate concerns or issues directly to the Branch Manager.
Attend required meetings related to deliveries and the company.
Support company values in safety, customer focus, teamwork, integrity, and being a company of choice for employees and customers.
Follow company policies and procedures, DOT standards, and OSHA standards.
Perform other duties as assigned.