Dispatcher

Lakeshore Recycling Systems•Minneapolis, MN

5d•Onsite

About The Position

The Dispatcher coordinates the allocation and scheduling of drivers, trucks, and containers to optimize capacity, streamline operations, and support customer service goals. The role supports route planning, real-time adjustments, and operational efficiency by leveraging routing tools and data analysis to uphold performance and service metrics. The Dispatcher is responsible for coordinating daily routing and resource allocation to ensure efficient, on-time service delivery, and serves as a central communication hub between drivers, operations leadership, customer service, and field teams. The position is office-based, may involve occasional interaction with field or operations facilities, and requires managing frequent multi-system workflows in a dynamic, fast-response environment with tight service schedules. Travel is minimal and may involve movement between nearby local facilities if needed.

Requirements

Valid driver’s license required.
Experience operating yard tractors, hostlers, or spotter trucks.
Knowledge of trailer handling, coupling and uncoupling, and yard safety practices.
Ability to communicate clearly and follow instructions in a fast-paced environment.
Strong attention to detail and time management skills.
Strong analytical and problem-solving abilities.
Excellent written and verbal communication skills.
Familiarity with routing and logistics software.
Proficiency in Microsoft Office, especially Excel.
Ability to stay calm and prioritize tasks in a fast-paced environment.
Customer-centric mindset with proactive issue resolution.
Strong organizational and multitasking capability.
High School Diploma or GED required.
Minimum 6 months of dispatch or logistics experience preferred; minimum 2 years preferred for complex operational environments.

Nice To Haves

CDL (Class A).
Associate’s Degree or higher.
Prior experience in waste management, transportation, or customer service environments.

Responsibilities

Assign and adjust driver routes daily to maximize route standardization and productivity.
Use routing platforms for same-day changes and next-day planning.
Sequence efficient routes and support dynamic route strategies based on demand and capacity needs.
Communicate with drivers, Operations leadership, dispatch teams, and customers during route execution.
Troubleshoot and resolve en route issues to prevent service interruptions.
Collect, interpret, and verify logistics and routing data to improve accuracy and operational efficiency.
Close routes and enter completed service data using digital tools or dispatch systems.
Review disposal and service capacity plans to identify optimal load destinations.
Work with operations leadership to evaluate swing route opportunities and balance high-demand service loads.
Manage service tickets, driver logs, communications, and routing paperwork.
Handle incoming requests from customer service, sales, or field staff efficiently.
Coordinate daily routing and resource allocation to support efficient, on-time service delivery and customer service objectives.
Use routing systems, logistics data, and performance metrics to drive operational efficiency, maintain accurate service documentation, and support continuous improvement.