Dispatcher

Nextech • Maple Grove, MN

15d • Onsite

About The Position

Nextech is hiring a Dispatcher to serve as the connection point between field teams and customers, supporting smooth and efficient HVAC/R service operations. The role coordinates schedules and service requests, keeps technicians and customers informed, and provides professional support to internal teams and customers. It requires precision, adaptability, urgency, and a strong commitment to service excellence.

The Dispatcher manages real-time manual and electronic dispatch boards, coordinates daily schedules, tracks service history and communications in a database, and verifies technician check-ins and check-outs and IVR compliance. The role also helps ensure technicians have the parts and purchase orders needed to complete jobs, collaborates with Regional Service Managers to clear and schedule new calls, and provides data entry, purchasing, and internal support for an assigned region. The position is office-based and requires following work instructions and safety procedures and completing required documentation.

Requirements

• Previous dispatch experience; service-industry experience is preferred.
• High-level computer skills, especially in Excel.
• Excellent organizational and time-management skills.
• A strong sense of urgency and ability to prioritize tasks effectively.
• Strong written and verbal communication skills in English, including understanding and responding to questions and instructions and reading, interpreting, and preparing job-related documents.
• A team-first attitude and solution-focused mindset.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Attention to detail, accuracy, and follow-through.

Nice To Haves

• Previous dispatch experience in the service industry.

Responsibilities

• Manage real-time manual and electronic dispatch boards to keep technician schedules current.
• Communicate service updates, customer needs, and schedule changes to technicians and management.
• Track service history, updates, and customer communications in the database.
• Coordinate daily schedules for efficient, accurate, and timely completion of work.
• Verify technician check-ins and check-outs and confirm IVR compliance.
• Ensure technicians have the correct parts and purchase orders to complete jobs.
• Provide professional, urgent support to internal teams and customers.
• Collaborate with Regional Service Managers to clear and schedule new calls.
• Manage data entry, purchasing, and internal support for the assigned region.
• Communicate job-related information clearly and accurately with customers, colleagues, and others as needed.
• Follow applicable work instructions and safety procedures and complete required documentation.

Benefits

• Paid training, certification support, and education reimbursement.
• Multiple health plans, including a free employee-only option.
• Dental and vision coverage starting after 30 days.
• Free life insurance equal to annual salary.
• 401(k) with a 50% company match on the first 6%.
• Optional supplemental life, disability, accident, and critical illness coverage.
• Seven paid holidays and paid time off.
• Discounts on travel, auto, dining, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed