Dispatcher

CE Rental Inc • Frederick, MD

68d • Hybrid

About The Position

The Dispatcher role is an entry-level position responsible for assisting with the day-to-day dispatching of delivery personnel and truck fleets. Under the direction of the Lead Dispatcher and/ or Warehouse Manager, the role ensures timely and accurate delivery coordination based on client contracts. This position involves continuous communication with drivers, providing directions, handling last-minute delivery changes, and notifying clients of updates.

Requirements

• Entry-level; suitable for individuals with limited installation experience who are progressing toward intermediate proficiency in required tasks.
• Ability to learn and effectively use the POR Dispatch module and other relevant tools.
• Capability to assist with driving tasks if required and to train on smaller vehicles up to 26' crew cabs.
• Strong ability to communicate effectively with drivers, team members, and clients.
• Reliable, organized, and detail-oriented to ensure seamless dispatch operations.

Responsibilities

• Assist with dispatching delivery personnel and vehicles in accordance with client contracts, instructions, and time constraints.
• Maintain continuous communication with drivers to provide directions, resolve issues, and address last-minute delivery changes.
• Notify clients promptly about any delivery changes to ensure clear communication and client satisfaction.
• Participate in cross-training activities, including learning to drive smaller vehicles and beginning training on up to 26' crew cabs if applicable.
• Develop proficiency in the POR Dispatch module and gain knowledge of additional modules, reports, and functions to enhance operational efficiency.
• Assist in troubleshooting route-related issues to ensure smooth and efficient delivery operations.
• Work collaboratively with the Lead Dispatcher, Warehouse Manager, and team to maintain high standards of delivery operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed