Dispatcher

Gervais Mechanical Services • Auburn, MA

4d • $20 - $22 • Onsite

About The Position

Gervais Mechanical Services is seeking a highly organized, customer-focused Dispatcher to coordinate HVAC and plumbing service work from its Auburn, Massachusetts location. The Dispatcher helps ensure customers receive timely, professional service while supporting efficient field operations. The role involves coordinating technician schedules, service routes, customer communications, service tickets, parts orders, return visits, and installation appointments. The schedule is Tuesday through Saturday, 7:30 AM to 4:00 PM.

Requirements

• At least 2 years of office or customer service experience.
• Professional appearance and demeanor.
• Exceptional customer service skills.
• Strong interpersonal and communication abilities.
• Ability to build rapport with a wide range of customers.
• Strong organizational and scheduling skills.
• Ability to prioritize tasks and proactively solve problems.
• Ability to think quickly and adapt in a fast-paced environment.
• Team-oriented mindset.
• Proficiency with Microsoft Office applications.
• Ability to learn dispatching, scheduling, and customer management software.

Nice To Haves

• Dispatching experience.

Responsibilities

• Schedule and dispatch HVAC and plumbing service technicians.
• Review and optimize daily service routes.
• Answer incoming customer calls and provide exceptional service.
• Accurately enter and maintain service ticket information.
• Coordinate technician schedules and manage workloads.
• Create dispatch numbers for parts orders and service work.
• Track and follow up on parts orders.
• Schedule return visits and installation appointments.
• Communicate effectively with customers, technicians, and internal departments.
• Help maintain smooth and efficient daily operations.

Benefits

• Competitive salary.
• Monthly performance bonus opportunities.
• Additional incentive programs.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Paid vacation.
• Paid holidays.
• 401(k) with company match.
• Ongoing training and support.
• Opportunities for advancement.
• Positive, team-oriented work environment.
• Stable and growing organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed