Dispatcher

Aston Carter•Indianapolis, IN

7d•$22 - $22•Onsite

About The Position

The Dispatcher coordinates towing resources to ensure vehicle pickups and deliveries run smoothly, supporting branch productivity and business growth. The role provides customer service to towing partners while managing capacity and resource demands to meet on-time performance goals. The position is fully onsite in Indianapolis, Indiana, in a professional office and operations environment. The Dispatcher works closely with tow drivers and the transportation team, frequently using phone and digital tools to manage schedules, assignments, and documentation while handling multiple priorities and following company policies, procedures, and safety guidelines. The posted schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. This is a contract-to-hire position with a stated pay range of $22.00 per hour.

Requirements

At least 1 year of dispatching experience.
Ability to handle multiple tasks at once in a fast-paced environment.
Strong organizational skills, accuracy, and attention to detail.
Experience coordinating logistics or transportation activities.
Effective communication skills to provide strong customer service to towing partners.
Ability to build and maintain positive working relationships with drivers and internal teams.

Nice To Haves

Experience in logistics, transportation coordination, or related operational roles.
Customer service experience, particularly in a dispatching or logistics environment.
Ability to analyze reports and performance metrics to support continuous improvement.
Comfort using basic office and dispatch tools to manage schedules, documentation, and communication.

Responsibilities

Direct daily activities related to towing operations to achieve on-time performance goals.
Manage tow truck resources and assign work efficiently to optimize productivity across the towing network.
Plan future-day resource requirements and coordinate with towing partners to secure necessary truck capacity.
Identify when demand exceeds available tow truck capacity and engage additional resources from part-time networks.
Monitor transportation costs and identify opportunities to improve efficiency and reduce expenses.
Recruit new towing partners to expand and strengthen the towing network.
Provide drivers with required documentation for each pickup and delivery to ensure accurate and timely service.
Monitor work in progress and make real-time adjustments to schedules and assignments to maintain timely performance.
Identify and escalate transportation-related issues or concerns to management for resolution.
Build and maintain a strong working relationship with the transportation team.
Establish and maintain positive, professional relationships with tow drivers to promote effective communication and collaboration.
Review and analyze transportation reports, including time performance metrics, to identify trends and improvement opportunities.
Comply with safety guidelines and company policies and procedures in daily operations.
Perform other related duties as assigned to support towing and transportation activities.