Dispatcher

Peterson•Cresco San Francisco, CA

About The Position

The Dispatcher schedules drivers and organizes the daily dispatch of equipment for a Cresco Equipment Rentals branch. The role coordinates transportation with customers, branch personnel, and vendors for routine and emergency needs, maintains an accurate dispatch schedule, and verifies rental contracts before drivers are dispatched. It also supports customer service and rental administration, including answering inquiries, recommending equipment and supplies, preparing rental agreements and invoices, checking credit and insurance availability, recording customer activity, and communicating equipment availability. The position supports inventory control, customer relations, equipment inspections, rental preparation, deliveries, loading and unloading, and the documentation of returned equipment for billing. The Dispatcher follows company safety, operational, quality-control, and cash-account procedures and maintains regular, predictable attendance. The role requires routine judgment and discretion and regular communication with employees, customers, visitors, and vendors.

Requirements

Ability to perform the essential duties satisfactorily, safely, and in alignment with Peterson’s core values.
Working knowledge of DOT/Federal Motor Carrier rules and regulations.
Working knowledge of Gross Vehicle Weight (GVW) and state regulations regarding maximum height and weight.
Ability to use discretion and judgment in carrying out job duties and handle sensitive information appropriately.
A drug screen and background check are required.

Nice To Haves

Knowledge of winch operations, hazardous-material transport, and placarding.
Working knowledge of equipment applications and transportation requirements.

Responsibilities

Schedule drivers and organize the branch’s daily equipment dispatch.
Coordinate transportation for routine and emergency equipment needs with customers, branch personnel, and vendors.
Update dispatch schedules for additions, cancellations, and equipment location changes.
Verify rental contracts for accuracy before dispatching drivers.
Answer customer inquiries and recommend equipment and supplies in person and by phone.
Write rental agreements and produce and process rental invoices.
Perform customer credit checks and check insurance availability.
Communicate equipment and attachment availability to internal and external customers.
Create service call sheets and enter relevant customer activity in the customer relationship management system.
Perform inventory control and security processes, including frequent inventory counts.
Foster customer relations to improve loyalty and satisfaction.
Check returned rental equipment for damage and record hours, mileage, and fuel levels for billing.
Inspect equipment and trucks for safety decals and other compliance requirements.
Contact customers by phone to obtain information needed to complete rental requests.
Maintain knowledge of competitor practices and rental rates, and keep a record of unfilled or lost rental requests.
Assist with equipment inspections, ensure equipment is in good working order, prepare equipment for rental, and make deliveries.
Assist with loading and unloading equipment and attachments.
Assist with rental reports as assigned.
Follow safety policies, procedures, rules, and laws, as well as Cresco operational procedures, quality-control standards, and cash-account procedures.
Maintain punctual, regular, and predictable attendance.
Work collaboratively in a team environment.
Occasionally operate a company or personal vehicle to assist others with their essential job functions.