Dispatcher

Omaha Tribe of Nebraska•Macy, NE

8d•$16 - $17

About The Position

The Dispatcher performs radio net control functions to transmit and receive law enforcement communications traffic and operates the State, Tribal, and Federal radio network control at the Dispatch Center. The role answers and disseminates information received through telephone systems and two-way radio, interviews callers to determine the nature of calls, takes complaints, and refers them to the appropriate authorities. The Dispatcher records radio and telephone transactions, serves as a central receiving and dispatching officer and citizen information and complaint contact, and maintains logs and files of complaints, police actions, and reports. The position operates the Crime Reporting Information System (CRIS) and the NCIC criminal justice computer system and serves as Terminal Agency Coordinator (TAC), filing teletype documents in appropriate subject files. The position handles incoming and outgoing public calls, maintains call records, receives and routes messages to Police Officers, and logs complaints about crimes and police emergencies. It broadcasts orders to nearby police radio units and relays instructions and questions between callers and remote units. In some instances, the Dispatcher coordinates police, fire, ambulance, and other emergency requests; may relay messages between tribal organizations, the Bureau of Indian Affairs (BIA), and other law enforcement agencies; and receives and logs fire calls, obtaining location and emergency details. The Dispatcher also relays requests for additional help or medical assistance and tests communication systems, reporting malfunctions to a supervisor. The position requires knowledge of EMS assessments, treatments, and procedures in accordance with State regulations and protocols. The successful applicant must be able to work various shifts, including nights, days, and weekends, and handle stressful situations involving significant mental and nervous pressure. A valid driver license, radio dispatching certification or qualifying prior experience, and standard first aid certification or the ability to pass a test for it are required. Applicants must pass pre-employment drug testing and background checks. Indian Preference and the Omaha Tribe's T.E.R.O. will be practiced, while all qualified applicants will be considered.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
At least six months of previous experience in the field.
Approved radio dispatching certification, or six months of previous experience as a dispatcher or Police Officer.
Valid driver license.
Possess standard first aid certification or pass a test for valid standard first aid certification.
Pass a pre-employment drug test and background check, including a personal background check.
General knowledge of the Privacy Act and confidentiality of records.
Excellent communication skills and above-average verbal skills; ability to remain calm and communicate effectively in stressful situations.
General knowledge or skills in clerical or office procedures and computer literacy.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence and concise reports; and present information effectively to individuals and small groups.
Ability to understand and follow oral and written instructions, including directives, orders, policies, and operational descriptions.
Ability to perform duties under close or minimal supervision.
Must have a telephone or be able to obtain telephone service.

Responsibilities

Perform radio net control to transmit and receive law enforcement communications traffic and operate the State, Tribal, and Federal radio network control at the Dispatch Center.
Answer and disseminate information received through telephone systems and two-way radio; interview callers to determine the nature of calls and provide available information.
Take complaints and refer them to appropriate authorities; maintain logs and files of complaints, police actions, and reports.
Record radio and telephone communications transactions and maintain accurate daily records of incoming and outgoing calls.
Receive and classify telephone messages and route them for transmission to Police Officers.
Receive and log public complaints concerning crimes and police emergencies; broadcast orders to nearby police radio units and relay instructions or questions between units.
Coordinate police, fire, ambulance, and other emergency requests when applicable.
Transmit or receive messages between tribal organizations, the BIA, and other law enforcement agencies when applicable.
Receive and log incoming fire calls, obtain information about location and emergency disposition, and relay requests for assistance or medical help from emergency scenes.
Operate the CRIS law enforcement statistical data network and the NCIC criminal justice computer system.
Serve as Terminal Agency Coordinator (TAC) and file teletype documents in appropriate subject files.
Test communication systems and report malfunctions to a supervisor.
Apply knowledge of EMS assessments, treatments, and procedures in accordance with State regulations and protocols.