Dispatcher
About The Position
Dispatchers support a growing field service operation by coordinating technicians who travel to customer locations to repair and maintain equipment. The role focuses on scheduling, dispatching, customer communication, and problem-solving. Dispatchers manage incoming service requests, coordinate technician schedules, and help ensure customers receive timely service. The position is fully remote, but candidates must live within approximately 75 miles of Tampa, Florida. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m. Eastern Time. New hires receive three to four weeks of structured, side-by-side training before taking ownership of assigned service markets. This is a 10–12 month contract with potential for permanent hire.
Requirements
- Previous dispatching, scheduling, or service coordination experience is preferred.
- Customer service experience.
- Experience managing schedules and high-volume workloads.
- Strong communication and problem-solving skills.
- Ability to handle changing priorities and difficult customer situations.
- Basic Excel skills, including sorting and filtering.
- Stable work history with demonstrated tenure.
- Ability to stay productive and accountable in a fully remote environment.
- Must reside within approximately 75 miles of Tampa, Florida.
- Must be available to interview during the week of November 16–22 and start on December 1.
Nice To Haves
- Salesforce experience.
Responsibilities
- Review incoming work orders through Salesforce.
- Assign service calls to appropriate field technicians.
- Manage technician schedules, routes, and service appointments.
- Schedule upcoming work across multiple service territories.
- Monitor high-volume work order activity and adjust schedules as priorities change.
- Communicate delays, schedule changes, and appointment updates to customers.
- Handle escalated service requests and customer concerns.
- Communicate regularly with technicians, account managers, sales, and customer service teams.
- Manage frequent phone and email communication throughout the day.
Benefits
- Business-related cell phone reimbursement.
- Medical, dental, and vision coverage, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
- Voluntary life and AD&D insurance for the employee and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, including PTO, vacation, or sick leave, if eligible.
- Structured training and onboarding.
- Potential long-term career growth within service, sales, operations, or management.
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What This Job Offers
Education Level
No Education Listed
