Dispatcher

Summers of Brownsburg • Brownsburg, IN

5d

About The Position

The Dispatcher is the communication link between customers, technicians, and the rest of the team. The role helps customers feel heard and supports technicians and teams by coordinating calls and schedules. Dispatchers work with AI-powered systems to schedule and assign calls efficiently, taking technician skillsets and call locations into account. They communicate with customers about scheduling and appointment confirmations, coordinate return calls with technicians, and maintain regular attendance. The position calls for someone who can multitask across CRM platforms and communication systems, respond accurately and promptly, solve problems, make scheduling and dispatch decisions, and collaborate across multiple locations.

Summers Plumbing Heating & Cooling describes itself as a continually growing, close-knit, employee-owned company that offers opportunities for personal and professional growth. Its stated core values are integrity, ownership, and service.

Requirements

• Effectively multitask across multiple CRM platforms, communication systems, and AI-powered tools while maintaining accuracy, responsiveness, and attention to detail.
• Have excellent interpersonal communication skills.
• Take responsibility for work.
• Solve problems quickly and creatively.
• Collaborate with the team regularly.
• Take initiative.
• Maintain a professional appearance.
• Have a positive, team-oriented attitude.
• Abide by all company policies and procedures.

Nice To Haves

• Service Titan experience.
• ProBook experience.

Responsibilities

• Work alongside AI-powered systems to schedule and assign calls to technicians.
• Coordinate with technicians to schedule return calls for customers.
• Use AI-powered systems to assign and dispatch calls to appropriate technicians based on their skillsets and the location of the call.
• Communicate with customers to schedule calls and confirm appointments.
• Maintain regular attendance.
• Perform other duties as assigned.
• Manage multiple streams of communication across multiple locations.
• Assist in decision-making and make scheduling and dispatching decisions as needed.

Benefits

• Paid holidays and vacations.
• Health insurance.
• Dental insurance.
• Short- and long-term disability coverage.
• 401(k) with company match.
• Company-paid short-term disability and life insurance.
• Holiday pay for the employee’s birthday.
• Employee ownership through an Employee Stock Ownership Plan (ESOP).
• Competitive base pay with opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed