Dispatcher

MTM Transit•MI - Allegan County, MI

5d•Onsite

About The Position

The Dispatcher directs day-to-day route and trip operations, helping organize activities to support safe, cost-effective, and on-time service. The role tracks and reports sign-in and sign-out times, monitors route timeliness, and communicates service issues to appropriate personnel. Work must comply with client-defined procedures and company procedures, and involves daily communication with drivers and monitors as applicable. This is a full-time, on-site position at MTM Transit’s office at 750 Airway Drive, Allegan, Michigan. The schedule is 11:30 a.m. to 8:00 p.m., Monday through Friday. The stated pay rate is $20.00 per hour.

Requirements

High school diploma or GED equivalent.
Valid authorization to work in the United States.
Regular attendance is required.
Excellent communication and interpersonal skills.
Good organizational skills, with attention to timeliness and detail.
Ability to demonstrate effective use of scheduling software, two-way radio communication, and data analysis skills.
Computer skills, including Microsoft Word, Excel, and other Microsoft applications.
Ability to maintain a high level of confidentiality.

Nice To Haves

Two or more years of transportation routing, dispatching, and scheduling experience.
One year of experience working with the applicable transit scheduling system.
Knowledge of GPS and GIS systems.

Responsibilities

Assist with phone-call information and dispatch rides.
Organize and route trips according to schedule and location to support optimal performance.
Provide drivers with directions to destinations.
Assist drivers and transportation providers with scheduling problems or issues.
Establish and maintain effective communication with transportation providers.
Report and record incidents to the applicable manager.
Document and report provider no-shows and on-time-performance issues.
Inform transportation providers of their next-day trips and any new trips.
Monitor radio, telephones, and on-road service provision for quality.
Record departure time, destination, and expected return time.
Provide feedback on driver performance.