Dispatcher (Casual)

Calumet County • Chilton, WI

53d • Onsite

About The Position

This position is as needed, with no guarantee of set hours. Under general supervision of the Lieutenant, performs work involving emergency call-taking and dispatching of law enforcement, fire and emergency medical services agencies in response to requests for assistance by the public, and aids in dispatching and coordinating the agencies in accomplishing their official duties. Performs related duties as required.

Requirements

• Graduation from high school supplemented with some course work beyond high school in police science, criminal justice, or related field; two (2) to three (3) years previous civil or military law enforcement work involving the operation of emergency communications preferred; or an equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and prepare records.
• Ability to work and communicate, verbally and in writing, with Law Enforcement personnel, First Responders groups, Fire department personnel, other County agency personnel, and the general public.
• Ability to speak clearly in a well modulated voice and to use good diction.
• Ability to use and interpret legal, medical and personnel related terminology.
• Ability to read maps.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to use and account for standard units of American money.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to recognize and respond to multiple and simultaneous events.
• Ability to analyze emergency situations and to adopt quick, effective, reasonable courses of action to resolve such situations with minimal hazard to personnel and the general public.
• Knowledge of word processing software.
• Ability to operate the TIME System, emergency warning equipment and ability to dispatch and communicate by computer with mobile units in the field.
• Good knowledge of police, fire and emergency medical services, dispatch methods and procedures.
• Some knowledge of Calumet County geography and roadway system including state and county highways, town roads, and city streets.
• Some knowledge of proper operation of communications and emergency equipment available.
• Ability to recognize equipment mal-function and report the same.
• Good knowledge of Federal Communications Commission rules and regulations.
• Ability to operate radio equipment including radio console and tape logger; and a variety of office equipment.
• Ability to think and act quickly, accurately and calmly in emergency situations.
• Ability to establish and maintain effective working relations with other employees, County officials and officers, and the general public.
• Ability to maintain security and confidentiality according to department policy.
• Regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
• Ability to hear and comprehend radio and telephone communications.
• Frequently required to reach with hands and arms.
• Occasionally required to stand.
• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision perception, and ability to adjust focus.

Nice To Haves

• Certification in the TIME System Operation, CPR, and Emergency Medical Dispatch.

Responsibilities

• Answers incoming emergency and non-emergency telephone calls using E-911 computerized equipment, independently assesses need and urgency of the request and situation, and responds according to established procedures.
• Serves as an information resource to response units and the general public; dispatches and documents assignment of units based on incident requirements; maintains contact with department on-duty units while in service and location and status of units known when out of service; relays requests for information through data sources and returns response to units; locates requested information through local, state and federal data bases; serves as command control mechanisms for user agencies; and acts as liaison between public officials, ancillary services (i.e. utility companies, wrecker services, various other agencies) and the general public.
• Operates varied and complex computerized communication and emergency warning equipment.
• Operates radio transmitters, voice message retrieval systems and enters, verifies and removes information from local, state and federal data processing systems, in accordance with required policies, procedures and regulations.
• Maintains knowledge of current emergency communication policies and procedures and state, national, and local dispatch codes.
• Participates in job related training sessions and seminars as required; and attends regular staff meetings.
• Prepares and maintains records, reports and logs as required by local and state law and policy and procedures.
• Maintains confidentiality of information.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED