Dispatcher

Quikrete Heavy Construction Materials•West Valley City, UT

About The Position

Quikrete Heavy Construction Materials is seeking a Dispatcher in West Valley City, Utah. The Dispatcher compiles orders, schedules deliveries and drivers, provides customer service, and dispatches and coordinates drivers to maintain daily volume requirements. The role involves communicating with customers, drivers, plants, and office team members, helping drivers locate job sites, determining travel times and suitable plant locations, and accurately entering and verifying delivery orders. It also includes coordinating driver timekeeping and reviewing driver timecards, delivery time reports, and time entries. The position calls for a calm, decisive, professional communicator who can manage high call volumes and multitask in a fast-paced, potentially high-stress environment. The company provides hands-on training and opportunities for advancement in a friendly, team-oriented workplace.

Requirements

High school diploma or general education degree (GED).
Computer skills, including typing and internet navigation.

Nice To Haves

A minimum of 3 years of customer service experience is preferred.
Prior dispatch, tracking, and scheduling experience is preferred.
Bilingual Spanish/English skills are highly regarded.

Responsibilities

Dispatch and control drivers throughout the day, making necessary adjustments to maintain daily volume requirements.
Communicate professionally and respectfully by phone and radio, including deescalating tense situations.
Solve problems promptly while fostering lasting relationships with customers and drivers.
Know delivery areas and assist drivers in locating job sites.
Determine travel times to jobs and the best plant locations to service them.
Enter orders accurately and promptly according to customer delivery specifications.
Review and verify delivery and product information on orders before delivery.
Manage high call volumes while multitasking with plants, drivers, and office team members.
Coordinate driver timekeeping, receive and document time-off requests, and maintain the driver time-off schedule for sick time and personal days.
Review driver timecards, delivery time reports, and time entries or tracking daily.