Dispatcher

MV Transportation•Springfield, MA

18d

About The Position

MV Transportation is seeking a Dispatcher to direct day-to-day route operations in compliance with client and company procedures. The role reports to Dispatch Supervisors and involves daily communication with drivers and clients. The Dispatcher organizes and conducts activities to support safe, cost-effective, and on-time operating performance, tracks and reports sign-in and sign-out times, monitors route timeliness, and communicates service issues to Dispatch Supervisors or Dispatch Managers as appropriate.

Requirements

High school diploma or equivalent.
Experience with Trapeze software.
Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment.
Demonstrated commitment to high-quality customer service.
Professional phone manner.

Nice To Haves

One year of previous Dispatcher experience preferred.
Two years of customer service experience preferred.
Knowledge of the service area is a plus.

Responsibilities

Take client calls and communicate issues to drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
Monitor radio, telephones, and on-road service provision for quality.
Promote positive employee morale and quality customer service.
Monitor and complete driver sign-in and sign-out daily.
May assign trips to drivers to ensure adequate distribution among assigned routes.
Monitor daily system performance.
Participate in analysis and review of operating performance.
Note closed or late-starting routes and communicate them to Dispatch Supervisors or Dispatch Managers as appropriate.
Perform other duties as assigned.