Dispatcher

Sierra Air•Reno, NV

3d•Onsite

About The Position

Sierra Air is seeking an experienced, full-time Dispatcher for its residential plumbing and HVAC company. The position is onsite at the company's Reno location and works Tuesday through Saturday. The HVAC Maintenance Dispatcher assigns service calls to technicians and manages their schedules and routes. The role also schedules and reschedules customer appointments and works closely with customer service representatives (CSRs). The position reports to the Internal Operations Manager. This role is suited to someone who takes initiative, stays effective during busy periods, and brings a positive, professional attitude to a team environment. Work is performed in an office setting, with extended periods at a computer. Occasional lifting of file boxes weighing up to 30 pounds is required.

Requirements

At least one year of dispatching experience for a service company.
High school diploma or equivalent.
At least one year of customer service experience.
Ability to accurately enter data into a computer.
Ability to type 30 words per minute.
Organized and detail-oriented.
Ability to work under pressure.
Good working knowledge of Microsoft Outlook, Excel, and Word.
Able to occasionally lift file boxes weighing up to 30 pounds and sit in front of a computer screen for extended periods.

Responsibilities

Answer incoming phone calls from technicians and customers.
Communicate with customers in a friendly, professional manner.
Accurately schedule appointments in the computer system and collect correct information from customers.
Assign service calls to technicians and efficiently manage their daily schedules and routes.
Maintain professional communication with field employees and work closely with CSRs.
Contact customers to move up or reschedule appointments.
Upsell products and services.
Remain calm and professional in high-stress situations.
Provide excellent external and internal customer service.
Perform other duties assigned by management.