Dispatcher

MTM Transit • FL - Sumter County, FL

11d • Onsite

About The Position

The Dispatcher directs day-to-day route and trip operations, helping ensure safe, cost-effective, and punctual service. The role tracks and reports sign-in and sign-out times, monitors route timeliness, and communicates service issues to appropriate personnel. Work must follow client-defined procedures and company procedures and involves daily interaction with drivers and monitors, as applicable.

This is a full-time, 100% in-office position in Sumter County, Florida, with a Monday–Friday schedule from 10 a.m. to 6 p.m. The pay rate is $16.00 per hour.

Requirements

• High school diploma or GED equivalent.
• Valid authorization to work in the United States.
• Regular attendance is required.
• Excellent communication and interpersonal skills.
• Good organizational skills and attention to timeliness and detail.
• Ability to demonstrate effective use of scheduling software, two-way radio communication, and data analysis skills.
• Computer skills, including Microsoft Word, Excel, and other Microsoft applications.
• Ability to maintain a high level of confidentiality.

Nice To Haves

• Two or more years of transportation routing, dispatching, and scheduling experience preferred.
• One year of experience working with the applicable transit scheduling system preferred.
• Knowledge of GPS and GIS systems preferred.

Responsibilities

• Assist with phone call information and dispatching rides.
• Organize and route trips based on schedule and location to support optimal performance.
• Provide drivers with directions to destinations.
• Assist drivers and transportation providers with scheduling problems or issues.
• Establish and maintain effective communication with transportation providers.
• Report and record incidents for the applicable manager.
• Document and report provider no-shows and on-time-performance issues.
• Inform transportation providers of their next-day trips and any new trips.
• Monitor radio, telephones, and on-road service provision for quality.
• Record departure time, destination, and expected return time.
• Provide feedback on driver performance.

Benefits

• Health and life insurance plans.
• Dental and vision plans.
• 401(k) with company match.
• Paid time off and holiday pay.
• Maternity and paternity leave.
• Casual dress environment.
• Tuition reimbursement.
• MTM Perks Discount Program.
• Leadership mentoring opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED