Dispatcher
About The Position
The Dispatcher receives inbound Field Service calls and requests and dispatches engineers, technicians, service centers, and parts in response. The role proactively schedules contracted maintenance, provides customer support and order-status updates throughout each job’s lifecycle, and maintains compliance with Field Service standard Terms and Conditions. The position coordinates service requests and schedules, processes service orders and related information in Oracle and SharePoint, verifies customer accounts and supporting documentation, and communicates job status and schedule changes to customers and internal stakeholders. It also performs clerical duties, prepares service-call reports, and coordinates shipment of warranty replacements and repair items. The role requires limited oversight and may involve limited travel as needed.
Requirements
- The posting identifies the role as Level I (Experienced Employee) and states an experience level of 0–3 years.
- General organizational knowledge and ability to work with other employees.
- Ability to operate standard office equipment, including computers, copiers, and calculators.
- Ability to perform tasks with limited oversight.
Responsibilities
- Take incoming Field Service Retail Service calls and dispatch Service Centers.
- Perform clerical duties requiring general organizational knowledge and collaboration with other employees.
- Operate standard office equipment, including computers, copiers, and calculators.
- Process service orders and enter data into the Oracle Service Module.
- Prepare reports summarizing service calls.
- Coordinate Field Service request calls and provide customer-service updates.
- Coordinate shipping of warranty replacements and repair items.
- Perform other duties defined by management.
- Coordinate Field Service Engineer scheduling in Oracle and SharePoint.
- Review customer accounts, purchase orders, and supporting documentation for accuracy.
- Process onsite service requests by creating service requests and associated tasks in Oracle.
- Ensure job information in Oracle and SharePoint is accurate and complete.
- Communicate job status effectively with Sales, Field Service Engineers, and the Field Service Manager.
- Communicate schedule changes to customers.
- Maintain data and order accuracy for open and closed service orders.
- Perform tasks with limited oversight.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
