Dispatcher

Farren International•Roxbury Township, NJ

41d•Onsite

About The Position

The dispatcher’s job is to schedule drivers to pick-up or deliver loads to customers or vendors. This role involves coordinating and managing the most efficient loads to remain cost-effective, determining the best delivery methods, negotiating rates, and identifying special needs for each load. The dispatcher ensures that all tickets and forms conform to client order specifications and delivery schedules, relays work orders and messages, and confers with customers or supervisors to address inquiries and requests.

Requirements

Must understand DOT regulations
Must be able to communicate clearly and effectively
5-7 years experience in transportation truck dispatching
Ability to prioritize and work Independently in a fast-paced environment
Strong decision making skills
Minimum of high school diploma required
Excellent organizational and communication skills
Prolonged sitting (approximately 8-10 hours per day) in an office environment with the ability to move about inside the office to access file cabinets, office machinery, etc.
The ability to communicate clearly and respectfully under pressure
Ability to take phone calls after hours.

Nice To Haves

Heavy haul and/or rigging experience strongly preferred.

Responsibilities

Schedule and dispatch drivers, trucks and other service vehicles to appropriate locations according to customer requests, specifications, or needs, using direct personal contact, radios or telephones.
Coordinate and manage the most efficient loads to remain cost effective as a company.
Determine the best delivery methods and negotiate rates.
Identify and evaluate any special needs for each load.
Ensure that every ticket or forms released or made by the Ordering Unit conform with clients order specification and delivery schedules.
Relay work orders, messages, and information to or from operation crews, supervisors, and field inspectors necessary to achieve successful execution of job orders using telephones or two-way radios.
Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
Prepare daily work and run schedules while also drawing up weekly projections for work schedule and truck deployment in line with pending or potential job or delivery orders.
Oversee all communications within specifically assigned areas.
Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.
Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
Other duties as assigned.