Dispatcher

New Horizons, Inc. • Farmington, CT

7d • $25 - $28

About The Position

The Dispatcher works in the Transportation Department to schedule and dispatch vehicles and maintain records of transportation services. The role creates, implements, and maintains computer systems, including scheduling and NEMT applications, to support New Horizons’ social recreational trips and Sunshine Wheels non-emergency medical transportation trips. The position also provides driving coverage when operationally necessary and participates in rotating on-call coverage, including weekends, holidays, and after-hours support.

The work takes place in the transportation office and in vans and buses, with interaction involving transportation riders, tenants, personnel, visitors, government agencies, healthcare facilities, and community partners. The role involves frequent interruptions and intermittent sitting, standing, bending, lifting, and moving during working hours.

Requirements

• High school diploma or equivalent.
• 3–5 years of experience as a dispatcher or scheduler.
• Ability to drive as needed.
• Current Connecticut Public Service License in good standing.
• One of the following endorsements: F, S, V, or A.
• Ability to analyze schedules and assign resources appropriately, efficiently, and cost-effectively.
• Knowledge and experience using computer software, with a systematic approach to organizing, scheduling, and dispatching NEMT and social recreational trips.
• Good organizational skills, attention to detail, and ability to focus on assigned tasks.
• Ability to collaborate with drivers and external facilities or providers to determine best practices for ongoing quality satisfaction.
• Excellent time-management skills and a positive attitude.
• Intermediate knowledge or experience using technology apps related to phones and tablets.

Responsibilities

• Coordinate and schedule daily transportation services, including NEMT, private-pay, and community-based trips.
• Assign drivers and vehicles according to passenger needs, accessibility requirements, and route efficiency.
• Monitor schedules and adjust for cancellations, delays, emergencies, and vehicle breakdowns.
• Communicate with drivers about assignments, route changes, and passenger updates.
• Communicate with passengers, healthcare facilities, and community partners to confirm trips and resolve scheduling concerns.
• Maintain accurate transportation records, trip logs, mileage, and operational reports.
• Monitor vehicle assignments and coordinate with fleet maintenance staff about inspections, maintenance, and vehicle availability.
• Assist with coordinating group outings, recreational trips, and special transportation requests.
• Provide transportation coverage, including driving, when operationally necessary.
• Participate in rotating on-call coverage as assigned, including weekends, holidays, and after-hours support.

Benefits

• Comprehensive health insurance.
• Health Savings Account with annual employer contributions.
• Employer-paid life and AD&D insurance.
• Short-term and long-term disability coverage.
• 401(k) retirement plan with a 6% employer match.
• Employee Assistance Program.
• Optional identity theft protection, legal services, pet insurance, MellaHealth Therapy, and credit counseling.
• Paid vacation time, personal time, sick time, and holidays.
• Paid 30-minute break every shift.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED