Dispatcher

Kelso Building Services • Atlanta, GA

5d

About The Position

We are seeking a detail-oriented dispatcher to support the day-to-day operations of a fast-paced service organization. The dispatcher serves as a central point of communication between customers, office personnel, and field technicians, helping ensure service requests are handled efficiently. This position suits someone who thrives in a structured environment, enjoys problem-solving, and takes pride in delivering excellent customer support. Compensation is $18–$21 per hour, based on experience, skills, and qualifications.

Requirements

• Ability to communicate effectively with customers, coworkers, and external contacts.
• Ability to handle multiple assignments, prioritize tasks, and meet deadlines.
• Comfort using Microsoft Office applications, scheduling software, database systems, or CRM platforms.
• Attention to detail, reliability, professionalism, and strong customer service skills.
• Ability to stay focused and organized in a busy office environment and take a proactive, solution-oriented approach.

Nice To Haves

• Experience in administrative support, customer service, service coordination, office operations, or a similar position.
• Experience in service, maintenance, construction, facility support, or trade-related environments.

Responsibilities

• Schedule, modify, and prioritize work orders while balancing technician availability and customer needs.
• Communicate with customers about appointments, service status updates, and general questions.
• Ensure technicians have the information and resources needed to complete assignments successfully.
• Enter and update customer details, service records, and operational information in company systems.
• Monitor active work orders and help keep projects on schedule.
• Respond promptly and professionally to schedule adjustments, urgent service requests, and customer concerns.
• Prepare reports, organize documentation, and assist with office support activities.
• Work with management and team members to improve processes, efficiency, and customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed