Dispatcher

First Student • New York, NY

50d • Onsite

About The Position

GVC II is looking for a dependable, organized Dispatcher to support daily transportation operations at our Bronx location. This is a fast-paced operations role where you’ll help coordinate routes, communicate with drivers and monitors, respond to service issues, and make real-time adjustments to help keep transportation running safely and on schedule.

Requirements

• High school diploma or equivalent
• 1–2 years of relevant experience preferred
• Dispatch, transportation, terminal, or professional driving experience preferred
• Knowledge of radio dispatch procedures
• Strong communication and customer service skills
• Ability to remain organized and make decisions in a fast-paced environment
• Ability to manage multiple priorities and meet deadlines
• Comfortable communicating by phone and two-way radio
• Basic computer skills
• Dependable attendance and punctuality
• Ability to meet applicable DOT physical and drug-testing requirements when required for the position
• English proficiency

Responsibilities

• Assist with daily routes, schedules, and driver assignments
• Coordinate and monitor radio and telephone traffic
• Communicate route changes, delays, call-outs, and other operational updates
• Work with drivers and monitors to resolve service issues
• Respond to customer questions and complaints and help identify solutions
• Serve as a liaison between customers, drivers, monitors, and local operations
• Help resolve pickup and drop-off issues in real time
• Maintain accurate dispatch logs, records, and operational documentation
• Coach and provide direction to drivers and monitors as needed
• Assist with backup driving when required
• Perform clerical and administrative duties related to transportation operations
• Support special projects and other operational needs as assigned
• Assist with supervision of daily transportation operations

Benefits

• $22.00/hr
• Full-time, 40-hour workweek
• Paid vacation, personal days, and holidays
• Medical, dental, and vision coverage
• 401(k)
• Company-paid life insurance
• $500 employee referral bonus
• Opportunities for advancement within transportation operations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED