Dispatcher

Sila Services•Middletown, NY

47d•$25 - $30•Onsite

About The Position

Astar Heating and Air Conditioning is growing, and we’re looking for an experienced Dispatcher who knows how to keep a busy service operation organized, communicate clearly with customers and technicians, and help make sure every customer gets the service they need. As a Sila Services Company, Astar is part of one of the fastest-growing home services organizations in the country. Our success comes from hiring motivated people who care about helping others, providing exceptional customer service and giving our team members opportunities to grow. We’re looking for someone who is organized, dependable, professional and comfortable working in a fast-paced environment. If you enjoy solving problems, coordinating people and making sure the day runs smoothly, we want to talk to you. Come grow with us!

Requirements

Previous dispatch, scheduling, customer service or home services experience preferred
Strong organizational and multitasking skills
Excellent communication and customer service skills
Comfortable handling multiple phone calls, technicians and customer needs at the same time
Strong attention to detail
Ability to remain calm and professional in a fast-paced environment
Strong problem-solving skills and the ability to think on your feet
Comfortable using computers and learning scheduling and dispatch software
Dependable, professional and ready to be part of a team
A positive attitude and willingness to learn
Ability to work effectively with both customers and field technicians

Nice To Haves

HVAC, plumbing or other home services industry experience is a plus

Responsibilities

Schedule and dispatch service calls efficiently based on customer needs and technician availability
Communicate with customers to schedule appointments and provide updates
Coordinate daily schedules and routes for field technicians
Monitor technician schedules and make adjustments throughout the day as needed
Communicate with technicians regarding job details, customer needs and schedule changes
Handle customer questions and concerns professionally and promptly
Help prioritize emergency and time-sensitive service calls
Keep customers informed about technician arrival times and appointment changes
Maintain accurate customer and job information in the company’s systems
Work closely with the service and management teams to keep operations running smoothly
Identify scheduling conflicts and find solutions quickly
Provide a positive customer experience from the initial call through completion of the service
Maintain a professional, helpful and solution-focused attitude in a fast-paced environment