Dispatcher

City of Naples Airport Authority•Naples, FL

About The Position

Naples Airport Authority is seeking a Dispatcher I to support the safe and efficient coordination of aircraft movements and services at Naples Airport. As part of the Fixed Base Operator (FBO) team, the dispatcher works with pilots, flight crews, line service personnel, and other airport stakeholders to coordinate aircraft arrivals, departures, parking assignments, and service requests. The role calls for an organized, detail-oriented communicator who can manage multiple priorities in a fast-paced aviation environment. The dispatcher coordinates, monitors, and documents aircraft movements on the General Aviation and North Road Terminal ramps; communicates operational information to support safe and timely aircraft movement and servicing; and coordinates and records requested and provided services. The role uses FBO management software, computers, radios, telephones, and other technology to support daily operations and customer service. It also involves following safety procedures, airport regulations, and Authority policies; supporting the Safety Management System (SMS) program and required training; providing customer service; and assisting other departments and special projects as assigned.

Requirements

High school diploma or GED.
At least three years of aviation, airport operations, dispatch, FBO, or related experience.
Strong knowledge of general aviation operations, FBO services, aircraft handling procedures, and airport operational requirements.
Excellent customer service, communication, organizational, and multitasking skills, including the ability to remain calm in a fast-paced environment.
Ability to operate multiple computers, software systems, radios, telephones, and other communication equipment simultaneously.
Working knowledge of Microsoft Office, FBO management software, and other operational technology systems.
Ability to communicate effectively with pilots, flight crews, tenants, customers, airport personnel, and external stakeholders.
Strong situational awareness, sound judgment, problem-solving skills, and attention to detail.
Valid Florida driver's license with a driving record meeting Authority standards.
Ability to work a flexible schedule, including nights, weekends, holidays, and extended hours as operational needs require.

Responsibilities

Coordinate, monitor, and document aircraft arrivals, departures, parking assignments, and movements on the General Aviation and North Road Terminal ramps.
Communicate operational information to support safe, efficient, and timely movement and servicing of aircraft.
Coordinate and document aircraft services requested and provided, maintaining accurate operational records.
Use FBO management software, computers, radios, telephones, and other technology to support daily operations and customer service.
Communicate with pilots, flight crews, tenants, line service personnel, air traffic control, and other airport stakeholders.
Maintain situational awareness and follow established safety procedures, airport regulations, and Authority policies.
Support the Authority's Safety Management System (SMS) program and complete required training.
Provide exceptional customer service while coordinating operational activities to meet customer and airport needs.
Assist other departments and support special projects as assigned.