Dispatcher

Aston Carter•Memphis, TN

9d•$23 - $23•Onsite

About The Position

The Dispatcher supports daily import operations by processing documentation, reconciling shipment details, updating system records, and coordinating with internal teams and external service providers. The role focuses on the timely, efficient, and profitable movement of freight while providing customer service and maintaining accuracy and professionalism. This is a contract-to-hire role based in an office environment in Cordova, Tennessee. It is fully onsite and involves computer-based work using Microsoft Office, Outlook, and Cargowise, as well as frequent communication with customers, truckers, warehouses, and internal teams by email and phone. Professional attire and demeanor are expected. Strong benefits are available after transition to full-time employment, and the posting notes opportunities for growth and promotion.

Requirements

Experience with import processes, documentation, and freight forwarding operations.
Strong customer service skills and ability to respond promptly and professionally to inquiries.
Accurate data-entry skills and strong attention to detail.
Ability to reconcile piece counts and verify shipment information against documentation.
Experience with freight documentation, including bills of lading and other shipping documents.
Proficiency in Microsoft Office and Microsoft systems, including Outlook and email communication.
Ability to handle order entry, dispatch coordination, and invoicing in a logistics environment.
Strong verbal and written communication skills for professional interaction with internal and external stakeholders.
Ability to follow up on shipment matters through resolution.
Ability to adapt as priorities change and maintain productivity.
Critical thinking skills and ability to identify problems and propose practical solutions.
Ability to collaborate effectively across departments as a team player.
Self-starter attitude and willingness to take initiative.
Professional appearance and demeanor suitable for an office and customer-facing environment.
Ability to receive instructions, apply feedback, and adapt to procedures.
Comfort switching from email to phone communication when needed to resolve issues efficiently.

Nice To Haves

Experience in logistics, import operations, or freight forwarding environments.
Familiarity with Cargowise or similar logistics and freight management systems.
Knowledge of freight tracing, dispatch processes, and coordination with truckers and warehouses.
Ability to obtain and compare service-provider quotes for cost-effective decision-making.
Strong organizational skills and ability to manage multiple shipments and tasks simultaneously.
Positive attitude and strong sense of ownership over assigned responsibilities.
Demonstrated potential for promotion and interest in growing within the organization.
Willingness to help where needed, including with tasks outside core responsibilities.

Responsibilities

Review import documentation and identify information needed to process shipments.
Reconcile piece counts against shipment documentation and system records.
Enter shipment details, charges, and customer information accurately in internal systems.
Look up and update arrival notices to keep stakeholders informed of shipment status.
Trace freight to resolve delays, locate shipments, and provide timely updates.
Assist with updating and periodically cleaning up Cargowise system filters.
Create Delivery Orders and Delivery Instructions as needed.
Obtain quotes from truckers, warehouses, and related service providers to support delivery planning.
Manage costs, services, and delivery equipment to maximize department profit margins.
Obtain Proof of Delivery and ensure shipment documentation is recorded and filed.
Obtain delivery charges, review invoices, and reconcile disputed charges with service providers.
Assist Import Customer Service Representatives with daily functions.
Communicate with customers, carriers, and warehouses by email and phone, selecting an appropriate method for the situation.
Provide administrative support for order entry, documentation processing, dispatch, and invoicing.