Dispatcher

Tri-County Council for the LESMD•Salisbury, MD

12d•$16 - $16

About The Position

The Dispatcher serves as the primary communication link between bus operators and supervisors, maintenance technicians, and emergency services. The role supports safe, timely transit operations by coordinating communications, vehicle assignments, route information, shift records, and responses to requests for assistance. The Dispatcher monitors radio communications and security cameras, assists with gate access, and prepares reports and materials for current and upcoming shifts. This position has no supervisory responsibilities.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Basic ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information in one-on-one or small-group situations.
Ability to add and subtract two-digit numbers and multiply and divide with tens and hundreds, including calculations involving American money and units of weight, volume, and distance.
Basic reasoning ability to follow detailed but uncomplicated written or oral instructions and handle problems involving a few concrete variables in standardized situations.
Basic computer usage skills and ability to learn dispatch and scheduling software.
Ability to use the internet to look up driving directions to scheduled stops.
Ability to use word-processing software.
Demonstrated competencies including customer service, interpersonal and oral and written communication, teamwork, organization, sound judgment, professionalism, dependability, adaptability, initiative, and attention to quality, safety, and security.
Ability to meet the described physical demands, with reasonable accommodations where applicable.

Nice To Haves

A valid driver's license; preferred but not required. The posting specifies a license with three or fewer points.

Responsibilities

Maintain appropriate radio and cell phone contact with bus operators during their shifts.
Answer incoming calls and provide customer service.
Transmit information to and from bus operators to support timely and safe travel on assigned routes.
Assign vehicles and ensure operators have the vehicles, keys, inspection forms, manifests, and other materials needed to begin and end routes.
Review driver manifests for accuracy.
Check operator appearance at check-in for compliance with professionalism, readiness, and safe-operation standards; notify a supervisor of concerns and prevent visibly impaired operators from driving pending a supervisor's decision.
Check in vehicles and equipment as operators return at the end of their shifts.
Maintain a list of buses out of service and update it when buses return to service.
Review pre- and post-trip inspection forms, notify maintenance of needed repairs, and forward end-of-shift reports identifying vehicle repairs.
Record and communicate schedule or route changes, special-needs passengers, non-standard stops, and other events affecting routes.
Respond to operator requests for staff or emergency assistance and coordinate responders within and outside Shore Transit.
Notify supervisors of tardy or absent drivers and request replacements.
Prepare written incident and accident reports for events occurring during the assigned shift.
Prepare next-shift bus assignment and sign-in/sign-out sheets, manifests, and fare sheets.
Monitor bus departures, routes, and returns for timeliness and notify supervisors of issues or delays.
Maintain sign-in and sign-out sheets, vehicle inspection reports, complaint forms, incident and accident reports, and other records.
Assist Human Resources with distributing policy updates and collecting operator acknowledgment forms.
Fold route schedules, place them in designated locations, and print schedules as needed.
Monitor security cameras for the safety of employees, customers, vendors, and visitors.
Respond to gate-access requests and admit only authorized individuals.
Perform other duties as assigned.