Dispatcher

AdaptHealth, LLC•Aiea, HI

12d•$22 - $28

About The Position

The Dispatcher routes delivery, pick-up, and service orders for regional branches, coordinates delivery schedules with operations staff, and works toward timely delivery goals established by leadership. The role uses company IT systems to document patient communications and assigns an appropriate number of deliveries to each staff member to support productivity. Dispatchers track orders, verify delivery details, address incomplete or incorrect orders, and coordinate with customers, technicians, couriers, and ticket-entry teams while providing extraordinary customer care. The position also supports efficient routing and regional goals such as productivity, cost per delivery, and mileage per route, while maintaining patient confidentiality and following safety and infection-control practices.

Requirements

High school diploma or equivalent.
At least one year of work-related experience in healthcare administrative, financial, or insurance customer service, claims, billing, call center, or management, regardless of industry.
For senior-level consideration: two years of work-related experience and one year of exact job experience.
Exact job experience means experience performing any of the listed tasks in a Medicare-certified HME, diabetic, pharmacy, or home medical supplies environment that routinely bills insurance.
Valid and unrestricted driver’s license in the state of residence.
Strong verbal and written communication skills.
Excellent customer service skills.
Proficient computer skills and knowledge of Microsoft Office.
Ability to prioritize and manage multiple tasks.
Decision-making skills.
Analytical and problem-solving skills with attention to detail.
Ability to adapt and be flexible in a rapidly changing work environment.
Ability to learn new technologies and technical aptitude to understand data flow through systems and system interactions.

Responsibilities

Manage every daily delivery, pick-up, and service ticket; create sensible routes for Medical Equipment Technicians and confirm that all stops are completed.
Develop and maintain working knowledge of current home medical equipment products and services and applicable governmental regulations.
Clear routes daily with delivery technicians and ensure all scheduled stops are completed.
Determine the status of non-printed orders.
Screen tickets for errors and address them with management or the person responsible for creating the order.
Create routes that meet customer or referral-source time windows and expectations while operating within budget.
Develop and communicate processes for handling incomplete orders to all applicable parties.
Make outbound calls to customers and patient service technicians to coordinate scheduling and routing, with a focus on customer care.
Partner with teams that enter tickets to communicate issues, verify delivery details, and develop solutions.
Verify delivery and pick-up details and communicate them to patient service technicians and couriers.
Work toward regional productivity, delivery-cost, and route-mileage goals through efficient routing.
Track orders and confirm daily delivery, or follow up and track orders for appropriate time frames, including checking the log line.
Maintain confidentiality of patient-care information and documentation.
Document patient communications regarding deliveries, achieving 98% compliance or showing steady progress toward that goal.
Follow personal safety and infection-control practices and procedures.
Develop best-practice processes and procedures for zoning, routing and rerouting, dispatching, staging, loading and unloading, emergencies, same-day orders, and delivery modes.