Dispatcher

Red, White & Blue | Mile High Thrift | World Thrift | Valley Thrift | Community Thrift | Thrift • Cherry Hill Township, NJ

8d • $16 - $17

About The Position

M&M Management is seeking a reliable and organized Dispatcher to coordinate pickup requests and support drivers. The Dispatcher connects customers, donors, and corporate partners with staff, handling incoming calls, scheduling pickups, sharing information with drivers, and responding to inquiries. The position also serves as a customer service liaison and the thrift store’s central point of communication. The role involves administrative support for store leadership and product research for the pricing team as needed. The work environment is consistently busy and noisy, with bright lighting and regular interactions with customers, donors, and coworkers. Employees may be asked to switch tasks and work in different areas based on operational needs.

Requirements

• Strong organizational and time-management skills.
• Excellent communication and customer-service skills.
• Ability to work independently and as part of a team.
• Ability to work effectively in a fast-paced, busy, noisy, and brightly lit environment.
• Ability to communicate verbally and in writing in English may be necessary for workplace interactions and understanding instructions.
• Regular and punctual attendance; dependability and reliability.
• Integrity, customer focus, humility, adaptability, attention to detail, inclusion, teamwork, resilience, and professionalism.
• Effective verbal and written communication and interpersonal skills.
• Ability to prioritize multiple responsibilities and perform them simultaneously.
• Frequent use of hands and fingers for typing, writing, and handling office equipment; ability to seize, hold, grasp, and turn objects.
• Ability to meet the role’s visual and auditory demands, including clarity of vision at 20 inches or less and 20 feet or more and good hearing for warning signals and communication.
• Adherence to safety guidelines and protocols.
• High school diploma or GED preferred.

Nice To Haves

• Previous experience in dispatching, logistics, or a related field.

Responsibilities

• Handle incoming calls from customers, donors, and corporate partners courteously, providing information and assistance.
• Coordinate communication between customers and donation pickup drivers, including scheduling and responding to pickup-related inquiries, concerns, and requests.
• Work with the Head Driver to schedule pickup requests and communicate accurately and promptly with customers and drivers.
• Provide drivers with essential information and updates during their assignments.
• Resolve customer issues promptly and effectively to support customer satisfaction.
• Manage call traffic, dispatch requests, and customer inquiries simultaneously while maintaining professionalism and attention to detail.
• Serve as the thrift store’s central communication point and help information flow between customers, drivers, and store personnel.
• Make timely decisions and use problem-solving judgment to address issues.
• Use dispatching software and communication equipment to support operations and maintain accurate records.
• Provide administrative support to the store leadership team as needed.
• Conduct product research for the pricing team as needed.
• Provide leadership with timely feedback and observations about driver performance, including adherence to lunch-break policies.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED