Dispatcher

LINCOLN UNIVERSITY•Jefferson City, MO

50d•Onsite

About The Position

Responsible for receiving (non-911) emergency and non-emergency calls from the public/student/staff, assessing the situation, determining the appropriate response, and dispatching law enforcement units to incidents by utilizing radio communication and computer-aided dispatch systems, while maintaining accurate records of all calls and actions taken. Essential job functions for a full-time police dispatcher include answering emergency and non-emergency calls, gathering critical information from callers, prioritizing incidents, and dispatching police units via radio and computer. Maintaining real-time status of officers and resources. Entering and retrieving data from various computer systems, and performing multiple tasks concurrently under pressure. Providing emergency and non-emergency radio communication with Law Enforcement and coordinating with other agencies for Fire and/or EMS response or additional law enforcement personnel, as needed. Monitor surveillance cameras, alarms, multiple radio channels, Rave, and respond to inquiries and/or requests from the public or law enforcement personnel. In the event of an emergency, be able to perform over-the-phone first aid and/or CPR, maintain a professional, courteous & polite demeanor, perform any additional duties assigned by Lincoln University Police Department and Staff. Be familiar with and carry out emergency evacuation procedures.

Requirements

High School Diploma / GED or Equivalent (HiSet)
Working knowledge of Outlook, Excel & Word
A strong working knowledge of security operations & safety practices
Excellent surveillance and observation skills
CPR/First Aid
Type at least 35-40 wpm with 80% accuracy
Ability to pass a background check
Ability to pass a drug test
Ability to multi-task
Ability to handle high-stress situations and make quick decisions on your own

Responsibilities

Answering emergency and non-emergency calls
Gathering critical information from callers
Prioritizing incidents
Dispatching police units via radio and computer
Maintaining real-time status of officers and resources
Entering and retrieving data from various computer systems
Performing multiple tasks concurrently under pressure
Providing emergency and non-emergency radio communication with Law Enforcement
Coordinating with other agencies for Fire and/or EMS response or additional law enforcement personnel, as needed
Monitoring surveillance cameras, alarms, multiple radio channels, Rave
Responding to inquiries and/or requests from the public or law enforcement personnel
Performing over-the-phone first aid and/or CPR in the event of an emergency
Maintaining a professional, courteous & polite demeanor
Performing any additional duties assigned by Lincoln University Police Department and Staff
Carrying out emergency evacuation procedures