Dispatcher

Trinity Health • MMCIA - MercyOne Ambulance Central IA, IA

5d

About The Position

The Dispatcher serves as the communication link among Mercy One, Pediatric Transport, Neonatal Intensive Care Transport, Mercy Ambulances, pre-hospital agencies, hospitals, and law enforcement agencies. The role receives and coordinates transport requests, relays patient and navigation information, follows flights, monitors weather, and handles dispatch communications and documentation for air and ground ambulance services.

Requirements

• High school diploma or equivalent.
• At least two years of experience as an EMT-B, Paramedic, Emergency Dispatcher, or Emergency Department team member.
• Excellent critical thinking skills.

Nice To Haves

• Certification as an EMT-B or EMT-P in the State of Iowa.

Responsibilities

• Receive requests for Mercy One, Pediatric Transport, and Neonatal transports, obtain patient information, and activate the appropriate response.
• Coordinate alternate transportation when a transport team is unable to provide service.
• Communicate patient information to transport teams and provide navigation and landing information to the pilot; coordinate landing zones with law enforcement when requested.
• Communicate with requesting agencies and receiving hospitals, providing updates as applicable.
• Provide flight following through satellite tracking or by communicating with the pilot every ten minutes if aircraft satellite tracking is inoperable.
• Complete the flight database following each flight.
• Observe weather patterns and alert pilots and transport team members to significant changes.
• Receive and coordinate inter-facility and clinic transfers, 911 requests, mutual aid requests, specialty team transports, and other Mercy Ambulance dispatch activities.
• Receive EMS ground ambulance radio and telephone communications, document EMS call reports, and obtain a Physician Designee for Medical Control requests for Mercy Medical Center and Mercy West Lakes.
• Enter information by computer for Level I Cardiac, trauma, stroke, and other requested paging groups or messages.
• Fax documents required by other departments.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED