Dispatcher

Smurfit Westrock•Detroit, MI

41d•$26 - $28•Onsite

About The Position

The Dispatcher schedules and dispatches drivers on routes to deliver products to customer locations. This role receives order requests from branch staff, plans and adjusts routes, schedules deliveries to maximize efficiency and meet deadlines, and coordinates customer service during delivery and pickup operations. The dispatcher uses a computer-aided dispatch system to communicate with drivers, responds to driver requests for assistance, maintains reports and DOT compliance, and communicates with operations staff about customer concerns and inventory issues. The position also coordinates last-minute or unscheduled deliveries and performs other duties as assigned. The schedule is Monday through Friday, either 10 a.m.–6 p.m. or 11 a.m.–7 p.m. The position is based in Livonia, Michigan, and involves work in an office and on a warehouse floor. The environment is usually moderate to noisy, with possible exposure to environmental noise and hazards. Proper personal protective equipment is required depending on location and potential hazards. Candidates must undergo drug screening after receiving a conditional job offer and before starting employment.

Requirements

High school diploma or equivalent.
Two or more years of transportation-industry dispatch experience, with knowledge of DOT policies and practices.
General fluency in English, verbal and written.
Basic computer literacy.
Regular keyboarding, sitting, standing, and walking are required.
Use required personal protective equipment depending on location and potential hazards.

Nice To Haves

One or more years of experience as a truck driver.
Knowledge of Microsoft Windows.

Responsibilities

Receive order requests from branch staff.
Plan and map routes for drivers.
Schedule deliveries to maximize efficiency and meet delivery deadlines.
Use a computer-aided dispatch system to contact drivers and plan or adjust routes.
Maintain required reports and ensure compliance with DOT regulations.
Receive and respond to calls for assistance from drivers.
Provide outstanding customer service during delivery and pickup operations.
Follow safety rules for equipment, material handling, and transport as required by DOT, OSHA, and the Victory safety program.
Communicate with operations staff about customer concerns and inventory issues.
Coordinate last-minute or unscheduled deliveries to meet customer needs.
Perform other duties as assigned.