Dispatcher Med Center Air Communications

Advocate Health•Mint Hill, NC

1d•$19 - $28

About The Position

The Dispatcher Med Center Air Communications role supports the MedCenter Air Communication Center by receiving and responding to calls by radio and phone, dispatching appropriate personnel or agencies, monitoring alarm systems, and documenting service requests and emergencies. The position requires clear, concise communication, effective prioritization, and sound decision-making to help ensure the safety of patients, visitors, and staff. A multi-week training program covers phone and radio communications, alarm-monitoring systems, and entering calls for service into the CAD system. The role is based primarily in an indoor office with limited visitor access. Work may shift rapidly from routine office duties to a fast-paced, high-stress setting involving multiple tasks. The position includes long periods of sitting, computer use, and answering phones.

Requirements

High school diploma or GED.
Ability to speak in a clear, concise manner.
Ability to function well in high-stress situations with limited assistance.
Ability to make rapid, appropriate decisions to help ensure the safety of patients, visitors, and staff.

Nice To Haves

One year of dispatch center experience.
APCO certification.

Responsibilities

Promote a cooperative work environment through communication skills, interpersonal relationships, and team building.
Follow hospital and departmental policies and procedures, and stay informed about policy and procedure changes.
Dispatch Security personnel to requested scenes and confirm that they respond and take appropriate action.
Document service requests, events, emergencies, and received information in the Security Communications database.
Receive calls by radio or phone and follow applicable protocols and checklists to ensure an effective response.
Transmit accurate information to personnel and prioritize emergency calls appropriately.
Monitor equipment panels for abnormalities, understand their purpose and functions, and ensure prompt incident response.
Ensure systems are returned to normal working order.
Monitor multiple alarm systems and dispatch Security, law enforcement, the fire department, or another appropriate agency based on the alarm.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible spending accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay, including shift and on-call pay, based on the teammate's job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development programs.