Air Medical Communications Specialist

Geisinger • Danville, PA

1d • Onsite

About The Position

The Air Medical Communications Specialist operates specialized communications, satellite tracking, weather reporting, and computer-assisted dispatching equipment. The role coordinates with referring entities and agencies while following Federal Aviation Administration and Federal Communications Commission regulations and recommended operating procedures, as well as the Life Flight General Operations Manual and Life Flight Communications Center Operations Manual.

The position coordinates air and ground transport operations, including receiving requests for assistance, selecting appropriate transport assets, tracking crews and assets, and communicating navigational and arrival information. It also gathers and distributes patient information, coordinates medical command requests and notifications, and communicates with relevant personnel throughout missions and incidents. The specialist supports operational readiness by monitoring sites and equipment, maintaining supplies and an orderly work environment, and assisting with the orientation and training of new personnel as assigned. Work is typically performed in an office environment.

Requirements

• High school diploma or equivalent (GED).
• Certified Emergency Medical Technician or Certified Emergency Medical Dispatcher certification.
• Certified Flight Communicator certification within one year of hire.
• Valid driver's license.
• Communication skills.
• Computer literacy.
• Radio communications skills.

Responsibilities

• Receive incoming requests for assistance from requesting entities.
• Coordinate the closest, safest, and most appropriate transport asset in accordance with applicable guidelines and protocols.
• Calculate and relay navigational information to assets.
• Monitor, record, and track assets and crews during day-to-day ground and air operations.
• Use flight-following systems, communication equipment, weather reporting systems, and other equipment required for program operations.
• Monitor base-site locations, helipads, and hangars.
• Obtain patient demographics, medical information, and reports for each transport, and disseminate information to appropriate individuals as needed.
• Notify necessary entities of an asset’s estimated time in route or estimated time of arrival, and arrange required services at destinations.
• Handle medical command requests, trauma notifications and alerts, and patient reports; connect callers with Medical Command or other required hospital physicians when necessary.
• Coordinate notifications for incoming air and ground assets with appropriate staff at all locations.
• Coordinate with appropriate personnel during incidents and communicate actions taken through completion.
• Keep the Leadership Team updated on program and transport issues while upholding policies, procedures, and safety standards.
• Maintain adequate supplies and a clean, orderly work environment.
• Assist with orientation and training of new department personnel as assigned.

Benefits

• Healthcare benefits for full-time and part-time positions from day one, including vision, dental, and domestic partner benefits.
• Collaborative, cooperative, and collegial work atmosphere.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED