Communications Specialist

S R International•Jackson, MS

1d•Onsite

About The Position

The Mississippi Department of Child Protection Services (MDCPS) is seeking a Technical Communications & Creative Services Specialist to support its Communications Department and MIS Division. This role combines technical writing, graphic design, digital communications, project coordination, documentation management, UX/UI support, and federal compliance documentation for the Comprehensive Child Welfare Information System (CCWIS). The selected candidate will translate complex technical and business information into clear documentation, accessible visual materials, training resources, and communications deliverables. The position supports project coordination and strategic communications; creates print, digital, and web content; develops technical and training documentation; maintains document repositories and governance practices; and prepares documentation for CCWIS compliance and federal approval. The assignment is onsite in Jackson, Mississippi, and is scheduled to run through October 31, 2027.

Requirements

Bachelor’s degree or higher in a related field, such as Information Services, English, or Communications.
7 or more years of communication, organization, and time-management experience.
7 or more years of writing, editing, and visual communication experience.
7 or more years of process optimization and internal documentation experience.
7 or more years of experience working independently and collaborating cross-functionally.
5–7 years of professional experience in graphic design, digital media, or communications.
5–7 years of experience with Microsoft Office: Word, Excel, and PowerPoint.
5–7 years of experience with Adobe Creative Cloud: Illustrator, Photoshop, and InDesign.
5–7 years of experience with Microsoft SharePoint and Teams.
5–7 years of experience with Adobe Workfront.
5–7 years of experience with Google Workspace.
5–7 years of experience with Smartsheet, Confluence, Lucidchart, and SAP Business Network.

Nice To Haves

Experience with information systems, cloud technologies, data analysis, or technology implementation projects.
Knowledge of UX/UI design and user experience improvement.
Experience with Web Content Accessibility Guidelines (WCAG).
Experience developing communications related to child welfare.

Responsibilities

Support the PMO and agency divisions with project coordination and documentation.
Coordinate timelines, resources, and workflows to deliver projects on schedule.
Collaborate with IT teams, project managers, business analysts, vendors, and agency stakeholders.
Support strategic communications planning and monitor project progress.
Create print and digital materials, including infographics, presentations, whitepapers, and eBooks.
Develop content for websites, social media, and other digital platforms.
Maintain brand consistency and monitor communications performance metrics.
Ensure digital materials comply with applicable accessibility standards, including WCAG.
Develop deployment guides, system configuration documents, operational procedures, and technical documentation.
Create user guides, training manuals, job aids, online help content, and knowledge-base materials.
Review user feedback and project metrics to recommend content and UX improvements.
Establish and maintain document repositories using tools such as SharePoint and Smartsheet.
Manage document naming conventions, version control, indexing, traceability, and documentation standards.
Coordinate a statewide document-scanning project across county and state offices.
Conduct periodic audits of document organization and retrieval processes.
Prepare and maintain documentation required for CCWIS compliance and federal approval.
Support Advanced Planning Documents (APDs), Operational APDs (OAPDs), supporting narratives, and federal review responses.
Document system architecture, modular design, functionality, and implementation methods in support of applicable federal requirements.