Dispatcher Med Center Air Communications

Advocate Health • Mint Hill, NC

8d • $19 - $28

About The Position

The Dispatcher works in Atrium Health Mobile Medicine’s MedCenter Air Communication Center, receiving requests by radio and phone and coordinating timely responses. The role follows hospital and departmental policies, protocols, and checklists; prioritizes emergency calls; transmits accurate information; documents calls and events in the Security Communications database or CAD system; and confirms that responders arrive and take appropriate action. The dispatcher also monitors alarm systems and equipment panels, dispatches Security, Law Enforcement, Fire Department, or other appropriate agencies as needed, and helps ensure systems are returned to normal working order. A multi-week training program covers phone and radio communications, alarm monitoring systems, and call entry.

The position is full time, 40 hours per week, on a rotating track schedule of 12-hour shifts from 7 p.m. to 7 a.m. Work is primarily in an indoor office with limited visitor access. Conditions may shift rapidly from routine office work to a fast-paced, high-stress environment requiring multiple tasks and quick decisions to protect patients, visitors, and staff.

Requirements

• High school diploma or GED.
• Ability to speak clearly and concisely.
• Ability to function well in high-stress situations with limited assistance.
• Ability to make rapid, appropriate decisions to help ensure the safety of patients, visitors, and staff.

Nice To Haves

• One year of dispatch center experience.
• APCO certification.

Responsibilities

• Follow hospital and departmental policies and procedures, and stay informed about changes.
• Use communication, interpersonal, and team-building skills to support a cooperative work environment.
• Dispatch Security personnel to requested scenes and confirm response and appropriate action.
• Receive calls by radio or phone and follow applicable protocols and checklists for emergency response.
• Prioritize emergency calls and transmit accurate information to personnel.
• Document service requests, events, emergencies, and received information in the appropriate communications database or CAD system.
• Monitor equipment panels and multiple alarm systems, and ensure prompt response to incidents.
• Dispatch Security, Law Enforcement, Fire Department, or other appropriate agencies based on the alarm or incident.
• Understand the purpose and functions of monitor panels and ensure systems are returned to normal working order.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Shift, on-call, and other premium pay where applicable.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED