Air Medical Communications Specialist

Geisinger•Danville, PA

9d•Onsite

About The Position

The Air Medical Communications Specialist operates specialized communications, satellite tracking, weather reporting, and computer-assisted dispatching equipment. The role coordinates with referring entities and agencies while adhering to Federal Aviation Administration and Federal Communications Commission regulations and recommended operating procedures, as well as the Life Flight General Operations Manual and Life Flight Communications Center Operations Manual. The specialist receives requests for assistance, coordinates appropriate transport assets, calculates and relays navigation information, and monitors and tracks assets and crews during ground and air operations. The role gathers and shares patient and transport information, coordinates notifications and destination services, handles medical command requests and alerts, and communicates with appropriate personnel during incidents. The specialist keeps the Leadership Team informed about program and transport issues, maintains supplies and an orderly work environment, and assists with orientation and training as assigned. Work is typically performed in an office environment.

Requirements

High school diploma or equivalent (GED).
Certified Emergency Medical Technician or Certified Emergency Medical Dispatcher certification.
Obtain Certified Flight Communicator certification within one year of hire.
Valid driver's license.
Communication skills.
Computer literacy.
Radio communications skills.

Responsibilities

Receive incoming requests for assistance from requesting entities.
Coordinate the closest, safest, and most appropriate transport asset according to applicable guidelines and protocols.
Calculate and relay navigational information to assets.
Monitor, record, and track assets and crews during day-to-day ground and air operations.
Use flight-following systems, communication equipment, weather reporting systems, and other equipment necessary for program operations.
Monitor base-site locations, helipads, and hangars.
Obtain patient demographics, medical information, and reports for each transport, and disseminate information to appropriate individuals as needed.
Notify necessary entities of estimated en-route and arrival times for missions and transports, and arrange required destination services.
Handle medical command requests, trauma notifications and alerts, and patient reports; connect callers with Medical Command or other required hospital physicians when necessary.
Coordinate notifications for incoming air and ground assets with appropriate staff members at all locations.
Coordinate with appropriate personnel during incidents and communicate actions taken through completion.
Keep the Leadership Team updated on program and transport issues while upholding policies, procedures, and safety standards.
Maintain adequate supplies and a clean, orderly work environment.
Assist with orientation and training of new department personnel as assigned.
Satisfy job-specific obligations and comply with organization policies and procedures.