Dispatcher/Logistics Coordinator

Nutrition 101•Pendleton, IN

39d•Hybrid

About The Position

The Dispatcher/Logistics Coordinator serves as the operational link between the company, our customers, company drivers, and third-party carriers. This position plans, coordinates, and executes the daily movement of company-owned assets while securing and managing third-party transportation capacity as needed. The Logistics Coordinator must balance customer expectations, driver needs, equipment availability, carrier relationships, and transportation costs to ensure efficient operations across four key focus areas: Safety, Service, Productivity, and Cost Management. This position is not eligible for visa sponsorship. Applicants must be legally authorized to work in the United States on a permanent basis without current or future immigration sponsorship.

Requirements

2-4 years of dispatch or logistics coordination experience in a transportation or industrial environment required.
High school diploma or GED required.
Proven experience managing communications and expectations with CDL drivers and fleet operations.
Proficiency in dispatching software, TMS, GPS tracking, and Microsoft Office Suite.
Strong knowledge of DOT/FMCSA regulations and compliance and driver hours of service rules.
Customer-focused mindset with the ability to build rapport and maintain professional relationships.
Able to maintain cross-functional collaboration with various departments and teams.
Excellent organizational, problem-solving, and decision-making skills in a fast-paced environment.
Excellent time-management and attention to detail.
Ability to handle multiple priorities, solve problems quickly, and remain calm under pressure.
Capable of analyzing delivery schedules, tracking KPIs, and adjusting plans as needed to meet deadlines.
Must demonstrate leadership, accountability, and adaptability to meet operational demands.
Valid driver’s license required.

Nice To Haves

Associates or Bachelor’s degree in Logistics, Supply Chain Management, or Business preferred.
Experience with fleet scheduling, route optimization, and load planning, highly desirable.
CDL Class A preferred but not required.

Responsibilities

Uphold and maintain the highest standards of the Company's mission, vision, and core values.
Lead by example and ensure team compliance with all Company policies, processes, and procedures in accordance with the Employee Handbook, Safety Manual, and departmental guidelines.
Provide effective leadership and work efficiently to solve problems and resolve conflicts among drivers, customers, carriers, and leadership.
Direct the daily assignment of drivers and truck fleet through dispatch, route, and equipment utilization planning.
Maintain situational awareness of the entire logistics landscape and be available to support operations as business needs require.
Provide exceptional customer service through proactive and timely communication.
Maintain maintenance standards in conjunction with the Fleet Manager, including vehicle records and inspection reports in accordance with DOT requirements.
Represent the Company with new and existing customers and maintain accurate billing rates in designated systems.
In conjunction with the EH&S Manager and VP of Logistics, support training initiatives related to DOT, FMCSA regulations, and Company safety practices and policies.
Make critical decisions to ensure efficient, effective operations and determine appropriate responses to urgent and emerging situations.
Attend all required Company meetings and training programs.
Mentor and train team members to support employee development, recruitment, and retention.
Maximize utilization of company assets while identifying opportunities to supplement capacity through qualified third-party carriers.
Source, negotiate, and manage third-party transportation providers when company equipment is unavailable or business demands require additional capacity.
Develop and maintain strong relationships with carriers, customers, drivers, and internal stakeholders.
Assist with customer rate development, carrier negotiations, and transportation cost management.
Ensure accurate load, carrier, customer, billing, and operational information is maintained within company systems.
Monitor carrier performance and service levels to ensure compliance with company standards and customer expectations.
Collaborate with leadership to identify opportunities for improving transportation efficiency, asset utilization, and freight spend management.