TWIC Card In Hand Escort Day Dispatcher/Customer Service Representative- Maritime Transportation

Danner's • Port Arthur, TX

14d • Onsite

About The Position

Danner's Inc., a respected leader in Maritime Transportation and Security, is expanding its team in Port Arthur, TX. They are seeking Dispatchers/Customer Service Representatives who are customer service oriented, courteous, work well under pressure, and can complete tasks in a detailed and safe manner. This position offers the opportunity to work and grow in a fast-paced environment and contribute to the efficient operation of their maritime operations. All dispatcher candidates will start off in a driving position to get familiar with the driver job duties. Occasionally, driving may be needed to meet client expectations or for other duties as directed by a manager. The role requires demonstrating commitment to Danner's values & professionalism through appropriate conduct at all times.

Requirements

• Must be age 24 or older to apply
• Valid Transportation Worker Identification Credential (TWIC) card is REQUIRED
• Must possess a valid Texas driver's license
• Minimum 2 years Dispatcher Experience, preferably maritime industry
• Must be able to proficiently speak, read & write English
• Must be employment eligible based on background requirements to include criminal background check, clean MVR, health/drug screen
• Ability to work under stress and remain calm
• Strong typing skills
• Ability to solve problems and work well under pressure
• Highly organized and detail-oriented
• Highly communicative with excellent customer service skills
• Desire to grow, learn and work in a team environment
• Excellent sense of urgency
• Proficiency in learning and using new software applications
• Must possess the ability to utilize basic technology, including smartphones, tablets, mobile applications, and company software, to complete training, conduct inspections, track assignments, and perform daily job duties.
• Average to excellent hearing
• Average to excellent vision
• Lifting/Carrying up to 50 lbs. without assistance
• Sitting for longer periods of time
• Occasionally Driving vehicles
• Walking, climbing, bending, kneeling, and stooping

Nice To Haves

• Knowledge of the Maritime industry preferred

Responsibilities

• Triage emails, calls and inquiries from customers
• Plan, schedule, and dispatch drivers and vehicles to meet dynamic job requirements
• Verify driver paperwork is correct
• Work closely with Drivers to coordinate pick up and drop offs to maintain maximum productivity and efficiency
• Communicate effectively with supervisors, customers, and teammates to resolve issues and coordinate services
• Ensure all job assignments are properly logged into system and updated accordingly
• Track and follow job assignments and drivers’ status via cell and GPS
• Monitor driver availability and location
• Ensure all paperwork has been completed and updated for each job
• Assist in expediting any problematic jobs that are late, missing, mis-routed, returned in a timely manner and communicate with customer regarding details
• Occasionally Drive in order to meet client expectations
• Occasionally needed for other duties as directed by manager

Benefits

• Medical, Dental, Vision, Supplemental Life, AD&D and cancer policies after 60 days (fulltime eligible)
• 401K after 6 months employment
• Paid Time Off eligibility after 90 days (begins accruing immediately at start of employment)
• Paid Training
• Bi-Weekly Pay with Direct Deposit
• Chaplin Services available
• Danner’s Cares Program Events and Prizes
• Promotes from within

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed