Customer Service Representative/HVAC Dispatcher
Leap Service Partners LLC•Odessa, FL
•$47,840 - $52,000•Onsite
About The Position
As a Customer Service Representative (CSR) / Scheduler, you will be the face and voice of AirHawk Air Conditioning. Operating out of our local branch, you will handle inbound inquiries and make proactive outreach calls to coordinate schedules, book maintenance appointments, and ensure our field technicians are set up for success.
Requirements
- High school diploma, GED, or equivalent experience.
- 1–2 years in customer service, call center, or retail environments preferred.
- Valid driver’s license.
- Must be legally eligible to work in the U.S. without requiring sponsorship.
- Exceptional verbal tone and written communication skills.
- Comfortable navigating multi-line phone systems, CRM software, and standard office applications.
- Proven ability to multi-task, manage tight schedules, and work productively with minimal direct supervision.
- A track record of punctual, dependable, and consistent attendance.
- Ability to operate computers, phones, and peripheral office equipment daily.
- Ability to remain in a stationary position (sitting or standing at a workstation) for extended periods.
Nice To Haves
- HVAC, plumbing, or roofing dispatch experience is a major plus!
Responsibilities
- Answer inbound customer calls and conduct outbound follow-ups to schedule service, maintenance, and system installation appointments.
- Deliver precise, detailed appointment data to field technicians and sales teams to ensure efficient routing and seamless service.
- Accurately log calling metrics, booking rates, and customer interaction details into our proprietary dispatching software.
- Connect with homeowners post-service to gauge satisfaction, resolve minor issues, and maintain AirHawk’s 5-star reputation.
- Assist with general office duties, billing paperwork, and team support as needed by the Branch Manager.
Benefits
- 401(k) with a fully vested company match
- Comprehensive Medical, Dental, and Vision insurance
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Generous Paid Time Off (PTO) and paid holidays
- Employee discounts on AC services for you and your family
- Continuous professional development and clear internal promotion opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
