Dispatcher/Customer Service Representative

Heartland Home Services•Oak Creek, WI

3d•Onsite

About The Position

Company Overview: Thielmann Group has been a trusted name in Milwaukee Area HVAC since 1929, and still promises the same 5-star customer service with every interaction. With 3 locations and still growing, Thielmann Group has made our name synonymous with Guaranteed Customer Satisfaction, and that includes our employees. With employee benefits such as monthly team-building exercises, an engaging team environment, and great company culture, Thielmann Group is searching for the next stellar HVAC professional to join our growing team.

Requirements

Develop a proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust, diffuse conflict and hold others accountable.
Personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.

Responsibilities

Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
Relay accurate information to technicians, ensuring proficient, quality customer experiences.
Manage the whereabouts and needs of every technician in the field.
Record the results of each service call and create report summaries for senior management.
Be professional and establish customer rapport, encouraging repeat business.
Respond to customer requests, resolving issues and promoting the brand.
Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
Update customers throughout the day on the technician’s progress.