Customer Service Representative / Dispatcher
About The Position
Position at PriorityOne Group Customer Service Representative/Dispatcher Albuquerque, NM – This is a full-time, on-site position based at our headquarters. Are you looking for an opportunity to work in a fast-paced work environment for a company that provides critical services to thousands of customers? If so, we may be the right fit for you! PriorityOne Group is a full-service commercial kitchen equipment repair company. We provide emergency repair and preventative maintenance services to restaurants, QSRs, convenience stores, retailers, coffee shops, schools, medical facilities and more. Our areas of expertise include refrigeration, cooking, espresso, beverage, and water filtration equipment. Learn more about us at https://priorityone247.com/
Requirements
- Must be 18 years of age.
- Completion of a satisfactory background check and drug screen required.
- Intermediate experience in Microsoft Office (Outlook, Excel, Word, Teams) and Microsoft Windows based software environments.
Nice To Haves
- Experience in dispatch, customer service and/or restaurant management is a plus.
- At least 2 years of related customer service or dispatch experience.
- Exceptional work ethic and attention to detail.
- The ability to multi-task, think critically, and adapt.
- Strong organizational and time management skills.
- Ability to work independently with minimal direct supervision.
- Strong communication skills, both verbal and written.
Responsibilities
- Communicating with customers by phone and email.
- Coordinating with technicians to ensure work orders are addressed promptly and accurately.
- Assigning service orders to the appropriate technician at the requested or available time, ensuring our customers receive courteous and efficient service.
- Remaining calm, clear, and in control at all times, especially in high-pressure situations.
- Entering service requests into field service management system.
- Updating customer, contact and ticket information in customer relationship management system.
- Preparing schedules and routes based on location and service urgency.
- Ensuring service locations are ready for technician visits.
- Continuously monitoring the status of work orders including SLAs (service level agreement or contractual response times).
- Resolving scheduling issues.
- Coordinating with other internal departments when work orders are delayed.
Benefits
- Medical, Dental, and Vision insurance
- Paid time off (PTO)
- 401(k) with company match
- On-the-job training and development opportunities.
- Town Shares Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
