Customer Service / Dispatcher
MPE Services•Florence, AL
•$14 - $16•Onsite
About The Position
MPE Services, LLC is searching for a motivated and experienced dispatcher for our customer service department. Your goal will be to provide outstanding customer service to our clients. To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong interpersonal skills, be able to multi-task with a high volume of calls daily.
Requirements
- Proficiency in Microsoft Office and customer service software.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
- Must be able to multitask.
Nice To Haves
- Proven experience working in a customer service position.
- Excellent knowledge of the latest industry trends and techniques.
Responsibilities
- Field high volume incoming service calls.
- Assess customer needs and dispatch appropriate service technician.
- Respond to customer service issues in a timely manner.
- Maintain accurate records and document all customer service activities and discussions.
Benefits
- 401(k) – After 1 year
- Health insurance (After 90 Days)
- Vacation (After 90 Days)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
