Customer Service Dispatcher

RAE Security•Houston, TX

3d•Hybrid

About The Position

We are seeking a dedicated and professional Customer Service Representative to join our team. This will be a hybrid role, where work hours will be from 3:30pm to 10pm Monday through Friday. Your hybrid schedule would include 2 office days per week (Tuesday and Thursdays) and 3 from home. All necessary equipment is provided. You may be asked to be on call in a rotation for weekend coverage (approximately 8 weekends per year). This role involves providing exceptional support to an individual client, managing administrative tasks, and dispatching service technicians. The ideal candidate will possess strong communication skills, proficiency with locking hardware and installations, and a customer-focused attitude. Experience with Microsoft Office is necessary, and past locksmithing experience is highly desirable. This position offers an opportunity to grow within a dynamic environment that values organizational skills, attention to detail, and excellent phone etiquette.

Requirements

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Must have 2-5 years of experience
Strong organizational skills with the ability to multitask effectively
Excellent communication skills both verbal and written
Experience with Door Hardware, Locking Devices, and their installation
A working knowledge of service applications and service portals
Office or clerical experience in customer service environments
High level of computer literacy: data entry, proofreading, and document management
Strong time management skills to prioritize tasks efficiently
Professional phone etiquette and customer service skills to support client interactions
Ability to handle sensitive information discreetly and maintain confidentiality
Working within a team environment and sharing responsibilities is critical
This position is ideal for candidates who are organized, personable, tech-savvy, and eager to contribute positively to a professional office setting.

Nice To Haves

past locksmithing experience is highly desirable

Responsibilities

Serve as the first point of contact during your shift for the client via phone and email
Manage installations tickets received and dispatch the same to known technicians
Work and grow familiar with our subcontract network and help to resolve their needs
Handle data entry, filing, and document proofreading with accuracy
Handle sub-contractor invoicing, and in turn customer billing
Assist with managing the client’s NEW/REMODEL store schedule
Provide admin support including inventory management (Service Vehicle Replenishment)
Support office activities such as filing, record keeping, and organizing documents
Deliver outstanding customer support by addressing inquiries promptly and courteously